Manager Service

Randy Glenn Tate 805-***-****

*** ***** * *****, ******, CA 93436 **********@*****.***

Employment History

December 2008 to Current

Service Advisor

Honda of Santa Maria

Santa Maria, Ca

Consult and advise customers on services needed and mechanical repairs for their vehicles.

Strive and maintain maximum customer satisfaction to accomplish company’s targeted goals for the entire service department.

• Completed 100% of web base training.

December 2007 TO December 2008

Service manager

Nissan of Santa Maria

Santa Maria, Ca

Managed 15 employees, to make sure techs and service writers were up to date on all necessary Responsible for keeping and maintaining shop goals and percentages that are set out to reach. schooling for certification. Was responsible for managing and scheduling monthly safety and shop meetings & was in charge for setting up service coupons that go out from Nissan headquarters to customers via e-mail or mailing address.

March 2006 to November 2007

Service Advisor

Sunset Auto Center

Lompoc, Ca

Consulted with customers on needed services and mechanical repairs for their vehicles. Supervised and monitored service work that technicians would perform throughout the day for my customers. Strived and maintained maximum customer satisfaction to accomplish company’s targeted goals for the service department.

• Completed 93% of training certifications for service advisor

• Completed 86% of training certifications for service manager

• Completed 100% of fixed operations manager

Randy Glenn Tate • 805-***-**** • **********@*****.***

February 2004 to March 2006

Service Advisor

Santa Maria Ford

Santa Maria Ca 93436

Consulted and advised customers on needed services and mechanical repairs for their vehicles. Supervised and monitored service work that technicians would perform throughout the day for my customers. Strived and maintained maximum customer satisfaction to accomplish company’s targeted goals for the service department.

• Received an incentive visa gift card from Ford Headquarters for excellent customer service

May 1997 to February 2004

Service Advisor

Saturn of Santa Maria

Santa Maria Ca 93436

Consulted customers on needed services and mechanical repairs, dispatched work to technicians, supervised and monitored technicians that were performing service jobs through out the day. Maintained customer satisfaction and met all service goals. I also received several customer satisfaction certificates from Saturn Corporation.

• Completed 100% of service advisor required certifications

January 1995 to May 1997

Supervisor

Vocational Training Center (Vandenberg AFB – Commissary)

Santa Maria Ca 93436

Warehouse supervisor; responsible for receiving and issuing products to floor crew. Unloaded and signed delivery trucks documents. Operated forklifts and pallet jacks to segregate shipments into assigned areas. Supervised 25 to 30 employees ensuring the products were located in proper isle within timeframe specified in the statement of work (SOW). Validated and inputted all product orders using wireless Hand Held Terminal for all departments. Accomplished random validations and annual warehouse inventories and updated records within the computer system. Always maintaining a professional relationship with QAE. Always above 99% passing rate during QAE inspections. Acquired some responsibility of the VTC’s HazMat program under Base Supply’s one stop shop concept.

Randy Glenn Tate • 805-***-**** • **********@*****.***

October 1993 to January 1995

Asst Manager

Jiffy Lube

Lompoc, Ca 93436

Performed maintenance service on customer’s vehicles & recommended any

other service needed. Supervised and worked with 3-6 other employees. Performed inventory duties and performed computer transaction for stock on hand and backorders. E-mailed inventory orders to corporate office, which would purchase and drop ship stock. Maintained employee’s training to meet company goal.

• Within 2 year timeframe worked from regular technician to Assistant Manager

Assistant Manager Certification certificate

Education

Lompoc High School

Lompoc Ca 93436

SOFTWARE/SYSTEM SKILLS

Used Reynolds and Reynolds software when employed for Saturn of Santa Maria.

Switched to ADP software system later in my career with Saturn of Santa Maria and continued during my employment at Sunset. I occasionally used Microsoft Word for writing up recommended maintenance schedules for customers.

REFERENCES

Available upon request.

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