Comprehensive Experience

KYLE NYLANDER

**** ***** ******* ****** • Cocoa Beach, Florida 32931

************@*****.*** • H 321-***-**** • C 321-***-****

SUMMARY

Highly motivated self-starter with excellent communication and analytical skills. Proficient at making high level decisions in a fast paced environment. Strong motivator that understands the importance of teamwork and profitability.

CORE COMPETENCIES

• Budgeting & Accounting

• Account Management

• Customer Relationships

• Product & Market Research

• Analysis & Solution Creation

• Team Leadership & Training

• Contracts & Negotiation

• Procedural Improvements

• Community Relationships

PROFESSIONAL EXPERIENCE

JUICE N JAVA, LLC. – Cocoa Beach, FL 2002-2008

General Manager/Owner

Supervised teams and maintained customer service, product, and operations standards. Performed marketplace research to identify new products and ideas for growth. Developed and implemented marketing strategies and advertising campaigns. Maintained community relationships to promote positive public image. Analyzed feedback to foster a constantly improving environment. Administered accounting functions, including budgets, profit and loss, payroll, and sales performance reports. Created employee training manuals and coached employees in service standards and product handling.

Key Achievements:

 Lead an operational team to exceed the expectations of over 400 customers per day.

 Used industry knowledge to provide consulting for the development of two separate restaurants.

 Created an effective strategic marketing plan, with focus on customer retention and market penetration, resulting in a 55% average annual sales increase.

 Maintained consistent profit margin through effective negotiation with vendors and alternative product research.

 Established positive public image through volunteer participation.

 Successfully completed timely location build-out including design, engineering, project management, and license acquisition.

 Implemented a database point-of-sale system enabling more efficient customer service and improved data control.

 Negotiated lease assignment and profitable sale of turn-key business.

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Administration, Marketing

University of Central Florida – Orlando, FL

2002

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