Software QA

ABDUL BASIT PINGAL

****-*** *** ***** **

Toronto, ON, M3C 1S6

416-***-****, ***********@*****.***

QA Tester

Highly self motivated, dedicated, energetic IT professional with extensive hands-on experience in Quality Assurance/Business Development. Confident team player with strong work ethics, excellent communication and organizational skills, interpersonal, analytical, negotiation and project management skills, ability to lead teams independently in a fast and deadline driven environment.

SDLC • Functional Testing • System/Product Testing • Integration Testing • Load Testing

Performance Testing • Black Box/White Box Testing • Manual & Automated Testing

Integration Testing • Testing Plans and Principles • Regression Testing • QA Management

Business Cases and Processes • QA / Testing Methodologies • Agile Methodology

Technical Overview

 Over 5 years of Canadian and international experience as Sr. Software Quality Assurance Engineer including 3 years in business development

 Computer Languages: Visual Basic, ASP, JSP, J2EE, Dot Net, EDI, PHP, XSLT, XML, HTML, CSS, Java Script and VB Script, C++ etc.

 Proficient in SQL/PLSQL, Triggers, ERD, Stored Procedures and database connectivity for back-end testing on variety of RDBMS such as Oracle 9i and 10g, SQL Server etc.

 Expert knowledge of Microsoft BizTalk Server 2002 tool and UML

 Utilized different automated tools such as RoboHelp, LoadRunner, WinRunner, Slueth QA suite, QTP, Quality Center

 Expertly used Defect Management tools such as PVCS, CRM, Bugzilla

 Wide experience of Web Technologies, Database Servers, and Application Servers

 Proficient in using MS Office and MS Project applications, Internet and e mailing

 Expert knowledge of Configuration Management tools such as SourceSafe, CVS, VSS, ANT

 Expert knowledge of Windows and UNIX environments

Work Experience

Software Quality Assurance Lead Apr. 2008 – Dec. 2008

Data Check Ltd (6 Months Foreign Contract)

Environment: QTP, Quality Center, WinRunner, LoadRunner, SQL Server, Oracle, MySql, MS Access, Terminal Services, PVCS, Bugzilla, JavaScript, VBScript, Dot Net, HTML, XML, UNIX, Windows NT/XP/Vista, MS Office Tools.

Data Check ltd is a Credit Bureau, developed large system on Oracle, Oracle Forms using Java as front end and some small applications using SQL Server, MS Access with Java and VB, XML, HTML, ASP as front end for credit check, credit enquiries, new applications, reviews of different clients for every bank. Data Check has over 150 employees currently working.

Responsibilities:

 Implemented and built the Quality Assurance Department from scratch as Senior QA / QA Lead.

 Hired and Lead junior QAs to successfully drive QA methodologies and Software Development Life Cycle (SDLC).

 Prepared test related documents such as test plans, test cases, bug sheets and reports.

 Suggested and successfully implemented review system for clients to ensure customer progress developed in Oracle forms.

 Implemented Bugzilla and PVCS as bug tracking tool

 Analyzed test results to make sure that client server web application was according to the client specifications and all critical and non critical areas were covered as per client requests

 Contributed towards the improvement of overall company-wide the software quality assurance initiatives

 Analyzed and Generated test data for Performance, Stress and Load Testing using LoadRunner.

 Developed and executed automation scripts using Quality Center and WinRunner for data driven, functional and non-functional tests.

 Parameterized QTP recorded Scripts using run time values to make them dynamic.

 Wrote Quick Test Professional Scripts to extract data for testing and reporting purposes.

 Developed tools for testing needs using Java and VB Script.

 Assisted developers with code reviews and re-wrote scripts in PL-SQL and MS Access

 Expertly handled Oracle and SQL Server Databases for configuration, creating scripts and running test scenarios using automated testing tools

 Proactively measured the planned tasks with project management teams to minimize the slippage in task timelines

Technical Support Specialist Dec. 2007 – Mar. 2008

SITEL, Canada (T-MOBILE, USA) – Permanent

Environment: Quality Center, WinRunner, LoadRunner, SQL Server, MS Access,

Internal CRM, VBScript, HTML, PHP, UNIX, Windows NT/XP/Vista, MS Office Tools, OTA-OTI,

SAMSON, VASA, Coverage Map, DST

Sitel was Technical and Customer service provider to T-Mobile, USA, Energy companies etc. They had some internal systems to support technical issue to end user. Also, they produced those internal systems using different tools and techniques of software development. They closed down Etobicoke office due to financial reasons. Sitel had over 250 employees including call center software development departments

Responsibilities:

 Troubleshot, maintained and resolved network related issues as Tier-II engineer

 Communicated electronically and in person with network users experiencing difficulties to determine, isolate the problem and provided appropriate solutions

 Lead Agents to provide Quality Service

 Execute tests while tracking progress, documenting results, and diagnosing issues identified.

 Quality Check of Sidekick mobile devices through manual and automated testing tool such as Quality Center

 Developed test scripts in Visual Basic and Java for testing scenarios

 Executed test cases using automated testing tool for load and stress testing on SQL Server database.

 Measured quality on some internal call handling software

 Worked on network support tools such as iHLR, OTA-OTI, SAMSON, VASA, Coverage Map, DST etc.

 Performed Performance and Load Testing using LoadRunner for internal systems.

 Provided business, systems, network and Internet support to users.

 Collected, organized and maintained a Problems and Solutions Log for use by other technical support analysts & operational manager

Senior Software Quality Assurance Engineer June. 2005 – Oct .2007

ITIM Systems - (Permanent)

Environment: Quality Center, LoadRunner, Slueth QA, RoboHelp, NetLimit, SQL Server, Oracle, MS Access, Terminal Services, PVCS, CRM, JavaScript, VBScript, ASP, XSLT, EDI, CSS, Biztalk Server, HTML, XML, Windows NT/XP/Vista, MS Office Tools

ITIM systems is an Award Winning Retail systems development company for UK retail market. They developed CollaborativeWorks for back office online transactions. Reflex as Stock Management System, POS (Point Of Sale) system. Also developed a suite for Supply Chain Management. Currently, ITIM systems has over 200 employees

Responsibilities:

 Executed System Testing, Testing, Functional Testing, Load/Stress Testing, Performance Testing using automated tools such as WinRunner, LoadRunner, NetLimit and Quality Center

 Created, executed and managed test plan and test cases using both “White Box” and “Black Box” testing paradigms

 Interpreted and analyzed the functionality of system requirements/test scenarios designed to test Stock Management System (Reflex) implemented on various clients in UK

 Maintained Bug Repository system (PVCS Tracker) with I-Net component for submitting of issues / defect and change requests.

 Performed functional and black box testing on web-based applications, utilizing various system platforms such as Windows NT, Windows 2003, Windows XP and UNIX

 Assisted in product design, analysis, implementation, and lifecycle phases of application

 Mentored members of the QA team by providing technical leadership and guidance regarding QA methodologies and processes.

Software Quality Assurance Engineer Dec.2003 - June. 2005

ITIM Systems - (Permanent)

Environment: LoadRunner, RoboHelp, Slueth QA, SQL Server, Biztalk Server, ASP, EDI, VBScript, Java Script, XML, XSLT, DTD, MS Access, CRM, PVCS, Windows XP, Windows NT, Remote Desktop, Terminal Service

Responsibilities:

 Created codes using VB Script to convert data from one client system to another utilizing the Microsoft BizTalk Server 2002 tool

 Developed different plug-ins using XSLT, VB, SQL Store Procedures & eProsper to overcome Biztalk limitation

 Developed customized testing tool as per system requirements to compare data in different formats such as EDI, XML, CSV etc

 Maintained on’ going communication with international clients located in UK in order to optimize business solution of TradeLedger, CollaborativeWorks

 Reviewed test cases for completeness and accuracy

 Executed test cases, manage bugs and reported testing status to development head

 Defined and tracked quality assurance metrics such as defect densities and open defect counts

Education

Bachelor’s degree in Computer Science 2003

References available upon request

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