IT Project Manager

Jason Antone Boren

***** ***** ****** *** *********, UT 84065 801-***-**** *****.*.*****@*****.***

Qualifications

Over 16 years in Telecommunications. Emphasis on call center organization and ACD call flow.

Exceptional capacity to multi-task; manage numerous, often competing priorities with ease.

Incomparable ability to organize and negotiate long distance contracts.

Experience

Telecommunications Engineer 2006-2009 eBay/PayPal, Draper, UT

Part of a global team, maintaining over a dozen systems world wide. Project manager for all telecom relations for the SLC site. Design, program and test all VDN/Vectors for the SLC site. Ran month end reports for headroom and trunk capacity. Work with end users on trouble tickets maintaining a 98% SLA., including MAC’s.

Avaya 8700/8730 platform

VDN/Vector routing

Designed and implemented “free seating” for over 900 employees

Telecommunications Specialist 2003-2006 INVESTools, Draper, UT

Manage all aspects of telecommunications, company wide. Administer PBX systems in Utah, NYC, Texas and California. Maintain cellular account for over 200 users. Oversee all local and long distance usage. Maintained ACD call flows. Programmed all MAC (moves, adds, changes). Control all VoIP and CTI applications. Main contact for all connectivity; including all local, long distance and Data communications.

Negotiate new LD contract. Annual savings of over $650,000

Company Telecommunications Trainer

Organize a substantial cellular program

Telecommunications Manager 2001-2003 Marketing Ally, Provo, UT

Sole telecommunications contact. Managed several DS3’s and hundreds of T1’s. Responsible for all turn up and testing as well as troubleshooting. Main contact for all contracted vendors. Overlook and approve all monthly invoices for payment.

Redesign of entire ACD call flow

Negotiate local & LD contracts. Annual savings of over $200,000

Organize a complete filing system for entire telecom network.

Telecommunications Operations Manager 1999-2001 TelTrust, SLC, UT

Training employees on usage of administration and agent phones. Manage operations and NOC group in troubleshooting telecommunications issues throughout the company. Call center environment of over 1200 seats.

Manage call routing for ACD for all incoming calls

Supervise all trouble tickets and assignment to the department

T1, DS3, and DS0 experience including turn up and test

Telecommunications Manager 1996-1999 Town of Eagle Mtn, Eagle Mountain, UT

Administer of all telecommunications for Eagle Mountain Telecom. This included both town administration as well as all residential dial tone. Trainer of all telecommunications employees, schedule and track completed issues.

Inside & outside “splicing” and plant experience

Manager of Telecommunications Crew

Receive orders and trouble tickets, dispatched and track to completion

Telecommunications Manager 1994-1996 Morinda Inc, Orem, UT

Managed all telecommunications issues for the company including international. Trainer of Directors, Supervisors, Managers, and Agents on effectively managing calls. Office cabling and design for building. Organized all communications with local, long distance, data, and cellular companies.

Designed call center routing and ACD Management

Managed corporate receptionist and telecommunications Staff

Education Pleasant Grove High School Graduate

Utah Valley State College, General Education

Certificate Emergency Medical Technician, Utah

Certified Nurses Assistant, Utah

References References are available on request.

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