Customer Service Quality Assurance
Resume:
Isaac Daniels
Atlanta, GA *0312
*************@*****.***
Objective: A challenging and rewarding position within the private sector where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements.
Summary: A dedicated develops strong working relationships produces quality work and motivates otters. Over five years of experience in various industries performing immigration customer service agent, package handler, janitorial services, assembly and quality assurance functions.
Experience: AirServ Corporation Atlanta, GA
Immigration Customer Service Agent 1/2008 to 7/2011
Check to ensure that appropriate changes were made to resolve customers' problems.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
United Parcel Service Doraville, GA
Package Handler 4/2005 to 5/2005
Assemble, line, and pad cartons, crates, and containers, using hand tools.
Examine and inspect containers, materials, and products to ensure that packing specifications are met.
Load materials and products into package processing equipment.
Mark and label containers, container tags, or products, using marking tools.
Corporate Services Management Atlanta, GA
Janitorial Service 2/2003 to 4/2004
• Clean and polish furniture and fixtures.
• Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
• Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.
Education: Creekside High School Fairburn, GA Diploma 2004
References: Available upon request
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