resume

PROFILE

• Over ** years of successful experience working in Market Research, Information Technology, and Mathematical Research with recognized strengths in problem solving, research, oral and written communications, report writing, and customer service.

• Accomplished, detail-oriented team player skilled at simultaneously handling multiple tasks.

• Active community participant in several nonprofit organizations.

• Dedicated to continuous improvement in skills, efficiency, and quality.

RELEVANT EXPERIENCE

Analytical/Financial

• Tracked weekly purchases, sales, expenses, maintained inventory, and analyzed trend data using Excel databases.

• Produced reports, traveled nationally to deliver presentations and provided customer consultation.

• Created/Administered survey instruments to track customer preferences and directed phone interview team.

• Performed initial research on methods to effectively reduce expenses.

• Executed SAS programs to determine means, standard deviations, and quartiles of datasets.

• Used Access to maintain 3500+ membership database.

• Performed marketing duties, including acquisition of new customers and maintenance of present customers.

Mathematical/Academic

• Researched and developed calculations of predictive models to create improved heat conduction configurations.

• Identified areas for improvement amongst students and provided guidance to improve grades.

• Taught Algebra, Applications of Algebra, Intermediate Algebra, Pre-Calculus, Business Calculus, and Calculus to multiple classes consisting of 25 students, consisting of both recent high school graduates and adults.

• Created lesson plans, course curriculum, quizzes, and examinations.

• Employed as an Instructor, Teacher’s Assistant, and Research Assistant concurrently in order to earn full tuition fellowship while enrolled in graduate school.

Management/Project Administration

• Earned positive satisfaction rates from customer feedback surveys, an average of 89.2% for solving problems vs. 79.3% for entire office.

• Analyzed and solved high-end reseller complaints/problems with dedicated servers, leading to a success rate of 4 out of 5 satisfied customers.

• Trained customers on administration of browser interface software that manages operation of websites located on dedicated Linux and Windows servers.

• Consistently earned highest performance bonuses among all representatives at Multisoft, Incorporated. Observed and provided ongoing training to Tier 1 and Tier 2 technicians, leading to improved problem resolution time.

• Saved organization approximately $4000(close to 95% of total price), in the purchase of hardware/software.

• Maintained LAN, installed hardware/software, performed daily server backup, administered email server, modified user permissions, and edited automated server programs.

• Maintained customer websites residing on Windows, UNIX and Linux servers. Troubleshot website scripting errors, and modified websites.

• Monitored server performance, reported daily results to lead System Administrator and performed reboots on an as-needed basis.

EMPLOYMENT HISTORY

Georgia Perimeter College, Atlanta, GA 8/07-present P/T Instructor, Mathematics Department

Clark Atlanta University, Atlanta, GA 8/07-2/09 Lecturer, Mathematics Department

Spelman College, Atlanta, GA 8/06-7/07 Lecturer, Mathematics Department

Georgia Perimeter College, Decatur, GA 1/06-5/06 Professor, Mathematics Department

Interland, Inc., Atlanta, GA 5/00-11/05 NOC Systems Administrator

Multisoft, Inc., Atlanta, GA 10/99-5/00 Technical Support Representative

Brain Injury Association of Georgia, Atlanta, GA 7/99-5/00 Information Technology Manager

Gee/Casey Vending, Stone Mountain, GA 6/98-7/01 Owner/Operator

The Gallup Organization, Atlanta, GA 8/94-11/98 Research Associate/Project Director

Clark Atlanta University, Atlanta, GA 9/93-5/94 Instructor, Mathematics Department

National Institute of Health, Atlanta, GA 1/93/-5/94 Research Assistant

West Los Angeles College, Culver City, CA 10/91-8/92 Mathematics Instructor

COMMUNITY INVOLVEMENT

United Way Community Investment Volunteer 2006-2007

Review funding applications and make recommendations

Banking on our Future Lecturer 2006-2007

Provide lectures on financial literacy to junior high/high school students

St. Vincent de Paul Spanish Tutor 2003-2004

Tutored Spanish speaking students on how to use Excel software

Latin-American Association Interviewer 2002-2004

Interviewed students to verify readiness for English classes

Hands on Atlanta Technical Volunteer 1999-2000

Designed webpages for TeamTech, a non-profit organization

FreeBytes Hardware Volunteer 1999-2000

Repaired computers for resale to non-profit organizations

EDUCATION/SKILLS

• Level I Candidate, CFA Program

• M.S. Mathematics, Clark Atlanta University, May 1994

• B.S. Mathematics, Hampton University, May 1991

• Certified UNIX Administrator, Kennesaw State University, September 2002

• Certified Mainframe Programmer, Chubb Computer Services, March 1999

• Ability to speak/write intermediate level Spanish and entry level Portuguese

Contact this candidate