Customer Service Engineer

Sergiu Buciumas

**** ********* **.

Smyrna, Ga **080

404-***-**** cell

********@*****.***

Education

**/**** – 06/2008 Academy of Economical Studies of Moldova, Chisinau, Moldova, republic of.

B.S. Degree in Computer Science.

Dean’s list for many semesters.

Legal Work Status

U.S. Permanent Resident (Green Card Holder)

ACHIEVEMENTS, SKILLS, AND ABILITIES

Proven ability to diagnose, troubleshoot, and resolve technical problems.

Exemplary academic record.

Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications.

Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.

Superior analytical and problem-solving abilities, with track record of improving operations.

SKILLS

Excellent customer service skill;

Strong critical thinking, verbal communication, and business analysis skills;

Fluent in English, Romanian, Russian.

TECHNICAL QUALIFICATIONS

Operating Systems: Windows 2000/ME/XP/Vista/7/server 2003, Linux(Ubuntu, Fedora).

Software Applications: MS Office 2000-2010/XP (Word, Excel, Power Point, Access), Lotus Notes, Norton Utilities, Adobe Photoshop, Outlook, Acrobat Reader, OpenOffice.

Database: SQL, basic Oracle 10g.

Networking: LAN/WAN/WLAN, TCP/IP, VPN, VoIP.

Work Experience

05/2008 – 12/2010 IT Engineer – Ameritrex, Inc. , - Atlanta, Georgia.

Developed tools and “Accelerators” for the development team in order to lower cost and raise profit margins.

Some of the skills used: MySQL, PHP, HTML/XHTML,Security (Antivirus), SQL Server 2008, Backup.

June 2006 – Present Computer Network Business

Owner – Ialoveni, MD

Design and implement a new computer network business.

Specify and upgrade computer equipment from desktop to back-end servers.

Responsible for managing marketing, equipments, financial accounts, efficiency and effectiveness of support services.

06/2008 – 11/2010 IT engineer “Continental Staffing services” –Sandy Springs, Georgia. (Contract)

Developed network and instal programs, software for company.

Some of the skills used: C# ,SQL server 2005, Stored Procedures, JavaScript, HTML, XML, CSS, web applications, Wbeporting services, Web services, and Team Foundation Server.

Installed/Configured 5 new Workstations for the company.

06/2008 – 08/2008 “Six Flags over Georgia” Cash control – Austell, Georgia.

(Contract)

Make reports: count cash money, travelers checks, personal checks;

Collecting 3 times a day cash from all the cashiers;

08/2007 – 06/2008 Help Desk Support/Computer Technician/Teacher in High School “Zimbreni” Republic of Moldova.

Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.

Served as mentor in computer labs, training students on individual basis.

Provided emergency technical support for early-morning shift.

Installed 16 new PC computers for lab.

Install Wi-Fi network and configuration.

Initiated log for charting computer usage, including instituting "problems and resolution" database which assisted lab in analyzing student needs.

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