Customer Service Administrative Assistant

Vera T. Diaz

**** ****** *****

Virginia Beach, VA 23453

757-***-**** wcklr7@r.postjobfree.com

OBJECTIVE: To obtain a position which will allow me to further my customer service skills and the understanding and execution of the Computer Networking field, while bringing a strong will to succeed and dedication to your company?

EDUCATION: South University, continuing education

Associate Degree of Applied Science in CNM July 2011

Centura College, Virginia Beach, VA 23452

Induction into the National Technical Honor Society

Certificate in Computer Operations August 1996

Tidewater Community College, Norfolk, VA 23510

SKILLS & QUALIFICATIONS:

• TCP/IP

• Windows Server 2008

• Security

• Networking

• PC Technician

Employment

Alpine Access, Denver, CO 80203 (For Turbo Tax) December 2010 to June 2011

Customer Care Professional

• Assist customers via telephone and remote access

• Troubleshoot software issues

• Report unresolved issues to programmers

Dominion Enterprises, Norfolk, VA 23510 May 2008 to August 2009

Online Customer Service Representative

• Design and publish online ads

• Test Web ads and report needed changes/problems

• resolved issues with billing and credits

• processing advertisements for magazine publication

• Tech support

Cox Communications, Chesapeake, VA 23320 October 1999 to March 2006

Administrative Assistant III

• Telephone, cable, internet service tech support

• Code residential telephone, cable, internet service

• Calculate technician time cards

• Contact contractors and Miss Utility

Other Experience

• Taking and Filling customer’s food orders

• Completing credit/debit transactions

• Setting up payment plans

• Cash transactions/making change

• Planning and over-seeing catered events

• Cardholder customer service rep

• Merchant chargeback analyst

• Tax preparation

• Event planning

• Catering

• Resort reservations

References Available Upon Request

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