Miss Comisha Gray Customer Service Representative

Comisha Lashay Gray

**** ****** *****

Bossier City, LA 71112

318-***-**** home email address: *********@*******.***

Objection: To maintain a career position relative to my previous work experience.

Work experience-

Alltel Communications June 2008-December 2008

Resolve customer service inquiries and concerns regarding products and services (bills, coverage area, promotions, store locations and hours). Retain customers inquiring about canceling service. Gain and maintain product/service knowledge. Sell product features and accessories. Assist in special projects and other duties as assigned. Reflect excellent telephone communication skills while multi-tasking and make sound decisions. "#1 Net Promoter per customer experience during the months of "September and October".

Johnny Gray Jones Youth Shelter October 2007-October 2008 Residential Assistant-Shift Leader

Monitor Youth activity while in Shelter, assist with daily hygiene, recreation, manage routine chores and duties. Interact with Life skills counselor, religious guidance.

USSC Shreveport November 2004-October 2007

BellSouth Technical Support Engineer-Troubleshoot DSL Internet clients, connect customers to the World Wide Web assist customers with spy ware, ad ware, email issues etc.

ProMarketing Inc. - March 2004-August 2004 Customer Service Sales Representative Vendor service Home Depot

-Travel to 6-7 different products that ProMarketing was chosen to market. Setup displays that would gain customers attention. Pricing, check inventory specialty items such as Imperial wallpaper, 3M,tile, grout colors, paint products are just a few items ProMarketing would make ready for the store. This point of sale items and specific merchandise would have to be monitored on a constant basis. Actively participate in branch and business quality initiatives. Deliver presentations to store staff department heads and store managers.

Dawson State Jail Facility March 2002- December 2002 Certified Correctional Officer

Monitor and control inmates in State jail custody movement throughout jail assist inmates with daily life skill necessities. Prepare meals assist with medical treatments; shake downs, body searches secure in and out traffic at the jail. Unsecured officer trained to give CPR, weapons, excessive force, and chemicals. Act as a counselor using common psychological ideas to help inmates comprehend positive choices.

Telvista Inc. - October 2001- February 2002 Customer Service Representative Inbound call center-

Assist the southern region Alltel-T-Mobile wireless customers with account history.

-Manage customers minutes used.

-Analyze the financial issues with accounts, input payment history via credit and check.

-Add lines to current accounts.

-Educate customers of the new network functions.

-activate and deactivate wireless accounts

Instruct wireless customers with cellular phone programming, replace damaged phones, upgrade existing phones with a more modern handset and other accessories by cu request.

Aegis Communications - May 1999-August 2001 Customer Service representative Inbound call center-

Assist AT&T long distance customers with billing issues take credit card and check payments, change calling features and plans and most of all resolve the customers issues and complaints.

Illustrate customer credits for billing statements. Explain charges, other taxable charges made to accounts.

Burlington Coat Factory- June 1998-May 1999 Shoe Department Assistant Supervisor.

Work duties consist of assisting customers with shoes and current sale items. Keep inventory up to date and full at all times and accessorize the department with specific daily duties.

Education: Currently enrolled at Bossier Parish Community College.

May 1999 Mesquite High School High school Diploma Senior year studied Marketing Major DECA for high school students training in the work field.

Skills: Powerpoint, Internet

1.Mr. TraCarlos McNeil 318-***-****

2.Mr. Vencil Holmes 318-***-****

3.Ms. Michelle Kellum 318-***-****

Business references available upon request.

________________________________________

Contact this candidate