Customer Service Representative

Jodi E. Donnelly

************@*******.*** | Mobile: 647-***-****

Brampton, Ont. | 17 Fleming Ave. Unit# 2 | L6Y 1J9

OBJECTIVE

• To acquire a progressive and challenging position that further enhances my abilities, skills, experience, and interests. Most importantly, to establish myself in an environment that allows me to have constant learning opportunities.

• Contribute my skills obtained through my education towards company needs.

PROFESSIONAL SUMMARY

• Highly developed leadership and organizational skills within a team-based, collaborative environment.

• Exceptional interpersonal, communication, mediation skills with the ability to motivate others to higher levels of performance.

• Willing to learn and passionately enjoys learning and understanding novel ideas.

• Self-motivated, capacity to prioritize deliverable items within tight time constraints.

• Proven ability to analyze and solve problems through tenacity and resourcefulness.

• Performs effectively in high-stress environments/situations.

• Initiator, organized multi-tasked and proactive listener with an exceedingly high attention to detail.

RELEVANT WORK EXPERIENCE

Link-On Communications May 2010 – Present

Office Assistant/Customer Service Representative/Dispatcher Brampton, Ont.

• General office duties: Answering telephones, taking messages, responding to inquiries,

providing comprehensive secretarial and clerical support to center staff and management.

• Performing day-to-day administrative tasks such as maintaining information files and

processing paperwork.

• Handle daily staff scheduling.

• Using computers and computer systems (including Excel, Word, Outlook) to enter data, or

process information.

• Assigned the tasks of responding to customer queries and concerns regarding services of the

organization.

Rogers July 2008 - May 2010

Billing Representative/Customer Service Consultant Brampton, Ont.

• Handled customer inquiries, complaints, billing questions and payment extension/service

requests.

• Managed multiple priorities and maintained effective results in a quota driven workplace.

• Promoted a positive work atmosphere by behaving and communicating in a manner that

supported customers and staff.

• Delivered world class customer service and built customer satisfaction and loyalty.

• Increased the customer experience by providing information on new products, rate plans, and

services through up selling opportunities.

• Assisted with data entry for National Workforce.

IGA/Foodland July 2006 - July 2008

Bakery Manager Brampton, Ont.

• Opened and closed the bakery department.

• Accurately recorded and assisted in preparing bakery special orders and ensured that the customer is delighted with the end product.

• Responsible for assisting customers in obtaining products of their preference.

• Received and managed product inventory levels.

• Assured that the department is kept in an organized manner to meet Health and Safety standards.

IGA October 2005 - July 2006

Deli Clerk Shelburne, Ont.

• Opened and closed the deli department.

• Familiarized with operating registers.

• Assisted in preparation of meats and vegetables for cooking.

• Adhered to safety and precaution guidelines while handling food products.

• Responded to customer’s queries and requests in a courteous and helpful way.

EDUCATION

Ontario Secondary School, Diploma June 2008

Independent Learning Centre Toronto, Ont.

REFERENCES UPON REQUEST

Contact this candidate