Daniel Garza Resume

Resume: Daniel D. Garza — ** Eagle Court • The Woodlands Texas 77380 *********@*******.***; *********@*****.*** 281-***-**** (H) • 281-***-**** (Cell)

CAREER SUMMARY

I am an experienced technical services professional seeking opportunities that emphasize developing and implementing programs which organizes people and events, communicates positive ideas and images, and utilizes my hardware and software skills for implementing various projects and enriching the successes of the enterprise and its personnel. Some achievements include:

• Over 10 years documentation experience with software and PC hardware and 5 years of Oil and Gas related information technology / gas wells field equipment documentation.

• Examples of documentation for PC/LAN standards & procedures:

o Cisco Security Agent Process Manual

o Training courses implementing Windows Server 2003 on ProLiant Cluster Solutions

o Software Distribution Process Manual

o ONLINE Help file systems using RoboHelp HTML for Merrick, Neon, and Schlumberger

• Communications with geoscientists, hardware/software engineers/developers at Compaq, Schlumberger, Enterprise Products, HP, and Unocal, Saipem, Neon, Merrick Systems, and Tyco Thermal.

• Received two “Awards of Excellence” from the Society of Technical Communicators on January 2000 and 2001 while working at Aesbus Knowledge Solutions.

• Two+ years as a computer operator/IT troubleshooter for Consumer Access phone calling card Company. Maintained operations of telecom database, billing, credits, rejects and cancellations. Established knowledge of computer network infrastructures.

EDUCATION and LICENSES

• 05 - 1995 – B.B.A. - University of Houston College of Business. Major: Finance, Minor: R-TV, Multimedia Communications

• 12 - 1993 – Associates of Arts and Music - Houston Community College

• 05 - 1989 – Third Grade Stationary Engineers License – City of Houston

• 08 - 1988 – Certification in Electrical and Mechanical A.C. Refrigeration and Heating – Houston Community College

• 09/2007-09– Certification in Framemaker, Dreamweaver, Excel, and Oracle: North Montgomery Community College

SKILLS

Software Knowledge:

 Project.Net/Live Link

 Adobe:

o Exchange

o Distiller

o Acrobat

o PDF maker

 Paint Shop Pro and other illustrator products

 MS Visio

 MS PowerPoint

 MS Word

 MS Excel

 MS Access

 Snagit

 Robohelp HTML

 Roboengine

 Eclipse HTML

 Other HTML websight editors

 Framemaker

 Dreamweaver

 2003+ Server Hardware Knowledge:

 PCs upgrades including HP Proliant

 Network hardware

 Server Maintenance

 Cluster systems

 LAN/WANs

 Network Administration Documentation

 Routers

 AS 400 documentation

 MS SQL documentation

 Data Storage

 HVAC

 Mechanical Equipment

 Pneumatics

 Gas Tubing Gauges

 Boiler certified

 Thermal heaters

 Electric Motors

 Compressors

 Electronic diagnostics

CONTRACT WORK HISTORY

M & H Energy Services July, 2008 to July, 2009

Technical Editor –ExxonMobil Manager: Wilson Vargas: ******.******@****.***

• Edited copy and met tight deadlines on Malaysia project, edited procedures to standards following the Exxon C.A.S. offshore documentation standards for petro-chemical refineries.

• Maintained and utilized working templates. Tracked progress using Excel. Sent out reports with completion rate percentages.

• Communicated with writers, engineers, technicians, and reviewers. Incorporated standard styles.

Modis IT Resource Management August, 2007 to February 01, 2008

Tech Writer – Schlumberger/Westerngeco Manager: Linda Hall: ******@*******.***********.***.***

• Created HTML Help file system, online documentation for Petrel imaging software using Word templates and Robohelp. Updated/modified software help files within the program.

• Used a MS Paint and Snag It to capture screen shots. Communicated with developers. Incorporated MS manual of style.

Burnett Staffing December, 2006 to July 20, 2007

Tech Writer – Tyco Thermal Manager: Jeff Fabry: ****.*****@************.***

• SOPs and Work Instructions describing factory R & D process development for Shell project.

• Worked with Excel Spreadsheets, graphs, charts. Used Visio for flowcharts. Created PowerPoint Business Plan for project team.

RCG Inc. Sept, 2006 to November 1, 2006

Tech Writer – Atos Origin Manager: Steven Bickle: *******@*******.***

• Developed Global Security Operations Center (GSOC) Implementation Decision Project. Used to determine feasibility/implementation of IT global services.

• Developed Excel Spreadsheets, graphs, charts, and Feasibility/Proposal Documentation for Global Financial IT security project.

Merrick Systems, Inc. March 8, 2006 to July 19, 2006

Tech Writer – Merrick Systems Inc. Manager: Alan Breacher

• Developed and published Robohelp HTML online file system for innovative one virtual source integration software (OVS) program. Updated/modified software help files in HTML.

• Implemented a combination of MS Paint, Excel, Adobe Photoshop, and Snag It to capture screen images and other relevant information. Communicated with developers, program managers, other writers, and other personnel.

Modis IT Resource Management Dec. 7, 2005 to February 1 , 2006

Tech Writer – Neon Systems Manager: Steve Cherry

• Created HTML Help file system, online documentation for innovative mainframe integration software, Neon Shadow RTE. Documentation was developed using Shadow Studio HTML online help editor, similar to Robohelp. Updated/modified software help files within the program.

• Used a combination of MS Paint and Snag It to capture screen shots. Communicated with developers.

National Employment Service Corp. August, 2005 to Nov. 26, 2005

Tech Writer – Saipem America Inc. Manager: Lynn Lehmann

• Documented corporate migration of internal technical process flow of various project related work activities. Developed and maintained business process flow documentation in accordance with corporate guidelines.

• Wrote and developed the company manual using MS Word, Excel, and Visio for cross functional diagrams and system processes.

 

Inquest Staffing Feb 19, 2004 to March 31, 2005

Tech Writer – Unocal Corporation Manager: Ramee Jordan

• Documented internal IT and Standard Operating Procedures (SOPs) at Unocal, Sugar Land. Developed and maintained business process flow documentation in preparation for Sarbanes-Oxley audit.

• Developed internal system manuals including the Cisco Security Agent Process Manual.

• Used Visio for cross-functional diagrams and system processes. Maintained file management using Live Link, a file database storage system similar to EDMS. This storage area implemented NAS technology and had remote access via virtual private networking (VPN).

• Maintained a portal newsletter intranet site using a web builder type portal similar to Microsoft Share point.

Golden Ink Nov 2003- June 2004

Tech Writer- Golden-ink Manager: Renata Golden

• Developed courseware training modules for the Hewlett Packard Corporation for data storage solutions such as storage area network (SAN) technologies. Developed and documented training modules using MS word and PowerPoint. Used Excel to provide data implemented in the documentation.

C-TREC April 11, 2003-July 11, 2003

Tech Writer- C-TREC Manager: Renata Golden

• Development of courseware projects for the Hewlett Packard Corporation. Training modules were developed and documented using MS word and PowerPoint as the primary applications. Edited, met deadlines consistent with Hewlett Packard guidelines.

Wisemen Consultants Oct 18-Nov 1, 2002

Tech Writer-Wisemen Consultants Manager: Juhi Ahuja

• Provided software documentation for WiseTrak, a database retrieval system and for a database utility manager, a programming tool for developers.

• Formulized a template for the eGate IQ Monitor. Developed user guide for a database error tracking utility.

Inquest Staffing Brad Field Feb 20, 2002 to Oct 1, 2002

Tech Writer - Schlumberger Manager: Vickie Rairden

• Developed/Documented core business and IT workflow processes at Schlumberger. For example, one was change management. Used Visio to show workflows and processes for several of the management processes, such as asset management module.

• Created file management using Project.net, a file database system similar to Documentum and Live link.

Magic/Data Staffing Center Catherine J. Reynolds Sept 2001 to Nov 2001

Tech Writer- Enterprise Products Manager: Patricia Selmo

• Completed the Helpdesk online end-user manual used for Enterprise IT department using MS Word, Paint shop Pro 7.02 and Visio.

• Created Macros in the MSWord template used for the project. Developed setup and config of various software packages.

PERMANENT WORK HISTORY

Technical Writer Aesbus Knowledge Solutions May 5 1998 to August 2001

• Provided end-user (consumer) service guides, installation cards, posters, hood labels and other deliverables used by Compaq Computer Corporation. Maintained and organized files using Documentum. Used Framemaker.

Computer /Technical Support

Consumer Access Jan 1997 to July 1998

• Performed PC processing operations of telephony cards, rejects, billing, credits, and cancellations.

• Operated on LAN systems, modems and routers, TCP/IP. Network PC configuration using broadband access. Performed PC upgrades

Accounting /Software Sales Employment Learning Centers Sept 1996 to 1997

• Performed invoice management/admin bookkeeping of payables, reconciliation’s, receivables, collections, and deposits.

Technical Writer Information Development Inc. 1995-1996

• Safety procedure manual for the Chevron Research & Technology Company (CRTC), Richmond, California.

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