Manager Customer Service
Resume:
***-***@*******.***
April ****-August 2012
I-55 Auto Parts (Marion, Ar)
Shipping/Receiving, Production, and Inventory Manager
Responsibilities:
All shipping and receiving
-mapped out daily route for delivery trucks
-set up inbound shipping on major freight lines
-set up outbound shipping on major freight lines
-coordinated inbound/outbound shipping for outside companies when needed
-managed processing inbound freight
-managed outbound shipments
-managed 2 employees in charge of engine maintenance and car disassembly
-managed all inventory
-managed layout of junkyard
-dealt with customer calls, claims, and questions
-upon hiring, responsible for layout of yard, flow of inbound and outbound freight and related processes, protocol for outbound shipping, arrangement of inventory and storage areas in warehouse for optimal use of available area, design of number system for tags for inventory, spreadsheets for inbound and outbound, and flow of information from top to bottom of company
Skills pertaining to this position:
Organization
Time management
Following orders and last minute changes to those orders
Management of other employees
Processing information
Customer service
People skills
Sales skills
Delegation
Authority
Chain of command
Working independently
Excel
Outlook
Fork lift
August 2010-December 2011
Skyline Midsouth (Memphis, TN)
Warehouse Manager/Sr. Service Technician
Responsibilities:
-ALL warehouse duties and operations
-placement, condition, and inventory of all parts of all exhibits for approx. 25 clients
-ALL shipping, receiving, and some logistics
-layout and flow of warehouse and build areas
-ordering of equipment and supplies
-daily duties of 2 employees, including scheduling and procedures to
-meeting and training clients on how to properly set up exhibits and graphics
-install of exhibits on-site at shows and meeting with clients to ensure satisfaction
-coordination of case managers and exhibitors and clients to eliminate mistakes
-paperwork (referred to as "job jackets") for details and instructions for building of exhibits
-checking in of exhibits once they returned from shows
-new instruction/policy for any new parts or exhibits
-reporting to case manager to ensure work was properly completed and in a timely manner
-appearance and cleanliness of warehouse, build area, and showroom
-accuracy of inventory for both exhibits stored and for rental items at any and all times
Skills pertaining to this position:
-organization
-time management
-sales skills
-people skills
-management skills-delegation, authority, chain of command
-working independently
-outlook 2007/2010
-excel
-filemaker
-fork lift
-pallet jack (battery truck)
-scissor lift
2009-2010
Clean Solutions (Jonesboro, AR)
Warehouse
Responsibilities:
-All warehouse duties and operations
-loading and unloading of trucks
-order and layout of warehouse
-putting up incoming loads in mornings and filling orders in afternoons
-deliveries to other oders/filling in for drivers
-cleanliness and appearance of warehouse
-any other tasks assigned by supervisor
Skills pertaining to this position:
-organization
-time management
-learning new products quickly
-use of handheld scanner with Excel
-forklift
-pallet jack
2007-2008
Locksmith Training
Ashworth University
2007
Federal Express (Memphis, TN)
Inbound handler
Responsibilities:
-time-sensitive unloading of inbound freight and sorting of non-conveyable items into baggage carts
-working as part of a team to achieve a common goal
-awareness of loading pattern to ensure proper flow of area
Skills pertaining to this position:
-efficient maual labor
-time sensitivity
-working as part of a team
-driving equipment
2006
Ditta Door & Hardware (Jonesboro, AR)
Warehouse
Responsibilities:
-loading and unloading of trucks and putting up stock
-preparing trucks to fill orders for the day
-prepping of materials
-installation if door, door locks, and windows
-order of warehouse materials
-cleanliness of work area and warehouse
-proper paperwork for orders
-checking and double-checking of part numbers and inventory
Skills pertaining to this position:
-reading of proper paperwork
-reading of diagrams for hardware layouts
-following of written instructions
-forklift
-pallet jack (battery truck)
2005
Lucite, Int'l. (Memphis, TN)
Chemical Compounder
Responsibilities:
-mixing of chemicals into large tanks to become acrylic material
-following of batch recipe to ensure proper mixtures
-computer entry of weights, amounts, and chemical numbers
-proper logging of same information on paper
-proper filling of bags to 100 lbs.
-oversight of chemical inventory
-logging of tank levels
-keeping track of waste water tank levels and movement
-ability to read gauges for proper pressure and levels
-maintenance on tanks and equipment
-cleanliness of work area, office, and warehouse
-proper start-up and shut-down procedures
-proper disposal of waste product
-following safety guidelines and procedures at all times
Skills pertaining to this position:
-attention to detail
-time management
-working independently and unsupervised
-organization
-troubleshooting
-problem solving
-meeting production standards
-propane forklift
-gasoline forklift
-pallet jack (battery truck)
Federal Express
1999-2006
International Export Checker
Responsibilities:
-scanning, handling, and loading of freight into containers
-paying attention to load limits and weight limits on containers due to aircraft weight
-proper loading of freight to ensure safe shipping
-inspection of containers to ensure safe flight and FAA regulation
-proper completion of paperwork (close-out slips) to include container number, weight, destination, and contents
-proper entry of container numbers, weight, and contents into computer for weight and balance
-transport of containers to aircraft
-swapping out of full and empty containers and flow of area
-assist in loading containers onto aircraft
-make sweep through area to check for late freight to be loaded into bulk compartment
-scan, fill out paperwork, and enter data into computer system for all freight that missed flight to be rolled over
-breakdown of area
-set-up of area with containers, dollies, scanners, supplies, and PPE
-following of all safety procedures at all times
-communication between drivers, checkers, aircraft personnel, and management
Skills pertaining to this position:
-working at a fast pace in a time sensitive setting. This cannot be stressed enough for this position.
-working efficiently
-attention to detail
-communication
-cooperation and team setting
-use of computer data entry systems for flights and freight
-use of handheld scanner
-following of instruction and independent thinking
-safety training and following of guidelines
-training on Ground Support Equipment: tug, mini-mizer, loader, people mover, blue giant, scissor lift loader, belt loader
-training of others on equipment
-people skills
-leadership skills
Education:
Wynne High School, graduated 1998
Arkansas Workforce Skills Test, 2008, Gold rating
Ashworth College 2008
Daniel Price
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