Customer Service Manager

John E. Rademacher

*** ********** *****

Greenville, NC 27834

Home 252-***-**** or Mobile 252-***-****

*******@*****.***

Professional Profile

Twenty years experience with large volume of supply parts traffic control, purchasing, shipping/receiving, and inventory control management.

• Solid record of promotions based on performance.

• Strong liaison and negotiator for improving product delivery and lowering expenses. Well-developed tracking and research abilities.

• Self-motivated, adaptable, loyal team player. Impeccable work ethic.

• Willing to take on new challenges within demanding deadlines.

• Computer literate-proficient with Microsoft Office Suite to include: Word, Excel, and PowerPoint. Internet and E-mail savvy.

Core Competencies

Warehouse Management Documentation Logistics Management Quality Assurance Systems Implementation Inventory Contro Supplier/Vendor Management Shipping/Receiving

Cost Containment Liaison Account Management Purchasing Efficiency Improvement Negotiation Skills

Project Management Financial Analysis

Career Highlights

Haas TCM-DoD Regional Logistics Supervisor 1/2008-12/2009

• Act as Hub Manager while Hub Manager was out ensuring all levels of Receiving, Inventory and Shipping responsibilities were met daily according to Company Policy.

• Responsible for the daily operations of the Shipping Department ensuring all orders are filled, processed, packed, labeled, palletized according to MIL-STD-129P, MIL-STD-2073 and MIL-STD-290F and RFID requirements are followed.

• Work directly with 3PL supervisors and staff to ensure all aspects of shipping material is properly adhered to with contractual obligations.

• Trained and Certified for DOT/IATA/IMO/AFMAN 24 204 certifications for shipment of Hazardous Material within the United States and Worldwide.

• Work with Prime Contractor concerning prior, present and future shipments of Petroleum, Oils and Lubricants to US Government installations to ensure DLA contractual metrics and key performance indicators(KPI’s) are met according to timelines set in contract.

• Resolve disputes between Government shipments for discrepancies

Home Depot-Pro Account Sales Associate 11/2005-08/2006

• Provide personal customer service to professional contactors that enter the store for developing one-on-one relationships with them.

• Ensure that all orders are tracked, processed properly and delivered on time and according to the needs of the contractor. Follow ups are required to ensure complete satisfaction.

• Create customer quotes and process fax, phone and counter orders quickly and accurately.

• Provide customer service throughout the entire store to all customers entering the store that are Do-It-Yourself projects with product knowledge and demonstrations.

• Trained on all aspects of Pro Sales within the entire Home Depot Store and departments. Cashier trained and certified.

Home Improvement Contractor 1/2001-Present

• Prepare home improvement bids and estimates.

• Perform various home repair and improvement jobs such as siding, roofing, deck building, repair and maintenance.

• $25,000 annual sales and service

United States Marine Corps—Supply Administrator 1/1985-4/2005

• Honorably discharged, provided twenty years of distinguished service in the Marine Corps.

• As a Supply Administrator, conducted and oversaw all procurement operations-fiscal budgeting, requisitions, purchase orders, price negotiations, delivery verification, distribution management, and warehouse inventory management.

• Prepared weekly, monthly and quarterly reports of dollars committed and delivery status. Ensured warehouse inventory was current.

• Instrumental in the deployed testing and implementation of Atlass II+, the automated information logistics computer software to all the Battalions in the 2nd Service Support Group at Camp LeJeune North Carolina.

• As Supply Chief ensured adequate funding of the four companies in the Battalion for repair parts along with planning estimate funding.

• Responsible for the accountability of a $76 million dollar Supply Account and warehouse with 68,000 assets.

• Directly responsible for the successful transition from Atlass to Atlass II+ as well as the comprehensive preparation necessary to merge two Battalions into one including an asset warehouse relocation.

• Served as an instructor, class advisor and Bachelor Enlisted Quarters Manager.

• Developed and reviewed training programs for the instruction of entry-level Marines in the Supply Administration occupation. Responsible for the weekly Diversity training of 50 to 200 students.

• Successfully provided management and instruction for advanced level supply students, both enlisted personnel and officers. Responsible for weekly Diversity training.

Training/Credentials

• Instructor Management Course—2001

• Staff NCO/Career Leadership School—1998

• Ground Supply Chief Course—1997

• Non-Commissioned Officers Leadership Course—1989

• Basic Supply Stock Control Course—1985

• 6K Forklift License---1985-2009

• Secret Security Clearance

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