Human resources specialist

TAMEKA L. GARNER

*** *** ******* *****

Clinton, MS 39056

Phone: 601-***-**** C or 601-***-**** H

Email: **********@*****.***

OBJECTIVE

Work in an environment with structure, stability, and consistency that allows my communicative, analytical, and problem solving skills to be best utilized.

SUMMARY OF QUALIFICATIONS

* Superb verbal/written communication skills

* Strong problem analysis and resolution skills

* Detailed orientated and excellent organizational skills

* Proven ability to manage multitasks/projects and uses sound

judgment to accomplish results with little direct supervision

* Proven ability to work independently or in a team environment

* Proven ability to establish and maintain working relationships

with key personnel across organizational boundaries

* Experience using Word, Excel, PowerPoint, Access, and Internet

* Proven ability to speak publicly

* I certify that I can type at least 50 wpm

EXPERIENCE

Southern Farm Bureau, Jackson, MS 39213

July 2006 to present

Associate Client Services Representative

Accurately review/resolve accounting errors in the system for. Develop manuals and procedures for work processes. Assist with special departmental projects. Systematically transfer term insurance coverage to permanent coverage. Assist with new hire training. Assembles background material for agenda items and informs participants of topics to be discussed. Answer phone calls and route to the appropriate person if necessary. Analyze information obtained through multiple systems to determine the appropriate course of action.

AT&T Wireless

August 2003-July 2006

381 Highland Colony Pkwy; Ridgeland, MS 39157

Resolution’s Desk Representative

Creatively led internal representatives in problem solving processes by offering alternative “outside the box” options to assist end users. Partnered with the Inter Carrier Relations Management team when notified that other carriers are possibly not following Federal Communications guidelines to file discrepancy reports. Created/reviewed reports for proper adherence to policy.

Porting Administrative Representative

Proactively resolved any and all errors associated with a port in the Service Order Activation System. Contacted customers/end users with the objective of retaining account information to complete wireless activations.

EDUCATION

Grand Canyon University, Phoenix, AZ

Bachelor of Science in Applied Management expected in 2009

Tougaloo College, Tougaloo, MS

Bachelor of Arts Degree, 2003

Major: English GPA: 2.95 Graduated with Honors

ACTIVITIES AND AWARDS

* Alpha Lambda Delta National Honor Society

* Whose Who among American College Students

* Delta Sigma Theta, Sorority Incorporated

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