Customer Service Project

Debra L. Edwards

**** *. ***** ******

Los Angeles, CA 90221

323-***-****

*****************@*****.***

Summary of Qualifications

• Effective management skills and entrepreneurial experience

• Excellent customer service skills

• Effective consulting, problem solving and resolution capabilities

• Experienced in managing multiple projects with effective organizational skills

• Skilled at learning new concepts quickly, work well under pressure and communicating verbal and written ideas clearly and effectively

• Competent in training and evaluating employees work performance to build and maintain cross-functional relationships with peers and management

• Proficient in modern office practices, equipment and procedures

Education

Para Legal Studies - Barclay College Lawndale, CA

General Education - Dominguez High School Compton, CA

Relevant Experience Skills

Designer/Event Planner/Interior Designer – D. Edwards Interiors April 1993 – Present

• Provide full spectrum of services i.e., themed events, business meetings, weddings, etc.

• Determine needs of prospective clients for projects and events.

• Create, develop and review all aspects of project and event objectives i.e., meetings, themed events and hospitality.

• Coordinate and direct all staff to prospective assignments to complete project/event goals.

• Oversee and account project objectives ensuring an excellent presentation of events and project success

• Assess, evaluate staff and team members for reward and disciplinary actions; utilize conflict resolution methods for issues and complaints.

• Manage and train staff of 50 employees.

• Implement promotional marketing campaigns i.e., social media, viral marketing strategies and direct mail for successful business growth.

Seasonal Designer - Walt Disney September 2006 – December 2006

• Collaborate with superiors for objectives of designated projects.

• Create decorum for all assigned areas i.e., hotels, Club 33, specialty rooms.

• Customize window treatments, floral arrangement and faux finish designs.

Starbucks Coffee – Assistant Manager October 1999 – June 2000

• Perform administrative duties, weekly business reports, staff reviews, evaluations, and reports to superiors.

• Implement “Core” training courses to ensure successful team effectiveness and productivity

• Improve sale techniques, customer service and product knowledge through coaching and mentoring. Increased sales of 40%

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