Customer Service Years Experience

Tina M. Stupa

**** *. ***** **, #***, Sacramento CA 95833

Phone: 847-***-****; e-mail: *******@***.***

OBJECTIVE

Seeking a position within the Administrative and Customer Service fields.

SUMMARY OF QUALIFICATIONS

• Over 15 years experience in the Administrative field

• Over 15 years experience in Customer Service

• Over 15 years computer experience including MS Word, Excel and Outlook

• 20 years experience with Government (Federal and Municipal)

• Typing 54 WPM

• Word Processing; Switchboard; Cashier; Ticketing; Billing;

• Back-up for Court Clerk and Mailroom

• Significant supervisory experience – Operational and Administrative

• Strong organizational skills; Strong multi-tasking skills

• Strong oral and written communications skills

• Detail oriented; Strong work ethic; Team player

• Desire and initiative to tackle new challenges and new learning

• Attended Secretarial School - Obtained Certificate

RELEVANT SKILLS & EXPERIENCE

ADMINISTRATIVE

• Processed Rental License applications

• Collected fees

• Billing

• Correspondence

• Back Up for Court Clerk & Mailroom

• Prepared sales proposals

• Documentation of Personal Files

• Prepared Agent Reviews/Observations

• Daily Operational Reports

• Data Entry

• Cashiering & Cash Handling

• Computed Benefit Amounts

• Attendance Records/Timesheets

• Word Processing

• Scheduled Inspections

• Enforced Property Maintenance Ordinance

• Maintained and updated all procedure manuals

• Maintained and updated all files

CUSTOMER SERVICE

• Provided Quality Customer Service in person, on the phone, through e-mail and correspondence

• Handled customer complaints and solved customer problems

EMPLOYMENT HISTORY

JCPenney Associate 11/2011 – Present Sacramento CA

City of Elgin IL Program Administrator 03/1998 – 06/2011 Elgin IL

Carney & Company Sales Secretary 03/1997 – 03/1998 South Elgin IL

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