Customer Service Real Estate

NATALIE NEWMAN KIGWANA

March **, **** •

**** ******* ****, ****** ** 30179 •

Tel 478-***-**** • **********@*****.***

EDUCATION

University College Suffolk, United Kingdom 1995-1997 HND Business and Information Technology

SKILLS

Proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook, Landtech for windows, Quick Books and Word

Perfect, I possess excellent Customer Service and Client Relations skills. I am detail oriented and have worked with

clientele from various countries and backgrounds. I have experience with work and travel overseas.

EXPERIENCE

June 2009- Present Pinkston & Associates Macon, GA

Real Estate Closing Legal Secretary

Responsible for real estate pre and post closing document preparation, funding and executed document disbursement, deed filing and document shipping. Liaise with Realtors, Lenders, Insurance agents and other attorneys offices.

2006- 2009 Williams Law Group Warner Robins, GA

Legal Secretary/Office Administrator

Responsible for all real estate pre and post closing document preparation, funding and executed document disbursement, recording and shipping. Criminal, Probate & Family Law Client relations, drafting legal documentation for court submission, arranging court hearings with Clerks and Judge’s office, Scheduling client-attorney appointments, calendar keeping and general Admin duties. Assisting attorney with Municipal Court solicitor duties. Preparation and submission of corporation documents.

2005 – 2006 Rockefeller Law Center Warner Robins, GA

Administrator/Legal Secretary

Front desk receptionist specializing in client and potential client relations; drafting and filing legal documents; arranging court hearings with court Clerks and Judges; scheduling client-attorney appointments; and other general office duties

2004 – 2006 Hibbett Sporting Goods Warner Robins, GA

Assistant Manager

Duties included opening and closing store; customer assistance and sales; and management of refunds and lay-away purchases. Store personnel team builder event planner.

2000 –2003 Charles Tyrwhitt Shirts London, UK

Systems Administrator

Duties included first line database support for call centre; synchronizing and coordinating product retail codes for four international locations; administering refunds and charges to customer credit cards and issuing refund checks; ombudsman to merchants; tracing and preventing fraudulent transactions; managing credit card runs to schedule; managing customer account investigations and charges; coordinating bulk printing of special offers; and other general office administrative duties.

Customer Service Representative and Team Building Coordinator

Duties included mass order processing, including web orders; customer relations via emails; customer complaints management; catalogue entry updates; new customer account set-up; management of wholesale accounts. Company event and team builder coordinator for over 80 personnel; Chose venues, pricing, meals, accommodation of company team building events

1999 –2000 Postal Service Commission London, UK

Personal Assistant to Director of Strategy

Duties included provision of personal assistance to Director and chief executive; scheduling of meetings, travel and accommodation arrangements; market research for consultant lists and company website; HTML programming, transcription typing; and other general administrative support and office duties.

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