Travel
Resume:
SUSAN R. CRAWFORD
Selma, NC 27576
***************@*******.***
Million Dollar Plus Corporate Agent…
with strong customer service skills, ability to thrive under pressure,
detail oriented, and experience in both domestic and international ticketing. Proficient with Apollo System and Windows XP.
EXPERIENCE
Travel Management Partners
Raleigh, NC
Arranged Travel for Corporate Clients based out of Atlanta, Ga, Converse with business firms to determine destination, mode of transportation, travel dates, and financial considerations. Determine which specific facilities would best service clients style, budget, and needs. Comprehensive knowledge of rules and restrictions of fares and various types of upgrades. Extensive use of Reservation System Apollo, Focalpoint, Scripts and P Keys, knowledge of Sabre, Worldspan and Amadeus. Solid computer skills with Windows XP, MS Word, WordPerfect and Spreadsheets. Quickly and effectively solve customer challenges. Computed and collected payments for travel and accommodations. Successfully Negotiated hotel rates for Corporate Account. Experience as On-Site and Home-Based Agent.
AAA Carolina
Raleigh, NC
Booked Vacations for Leisure Customers. Scheduled airline reservations, hotel accommodations, rail, and car rentals. Discussed with Client different Packages concerning destination and cost. Advised Client of Documentations for particular Destination. Computed and Collected payments for travel services. Generated sales invoices showing breakdown of cost and arrangements. Strong customer service skills, effectively solve customer challenges.
EDUCATION
A.C.T. Travel School
Pompano Beach, Fla.
Terryville High School
Terryville, Conn.
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