Customer Service Sales
Resume:
Dakota C. Ferris
***** *. ******* ***** **. Tomball, Texas 77375 United States
***.******@****.***
Objective
To obtain a full time position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Summary
I am a very hard working and dedicated individual. Quick to learn and am able to function without supervision. Proficient to multi-task and set priorities when needed. I am very out going and look for the positives in a situation. I believe I would be a tremendous asset to your company.
Professional Experience
Journeys
Houston, Texas United States
Assistant Manager
February 2011-September 2011
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Instruct staff on how to handle difficult and complicated sales, and assign employees to specific duties.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Cavenders
Houston, Texas United States
Cashier/Sales
August 2010- March 2011
• Maintain clean and orderly checkout areas.
• Answer customers' questions, and provide information on procedures or policies.
• Compute and record totals of transactions.
• Request information or assistance using paging systems.
• Resolve customer complaints.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Shepler's Catalog Center
Wichita, Kansas, United States
Administrative Assistant/Customer Service
March 2009-May 2010
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Hiring/training and managing daily schedules/activities of all administrative staff
Education
Cheney High School
Cheney, Kansas United States
General May 2010
Additional Skills
• Making schedules for meetings
• Answering phones
• Filing and making copies
• Ordering supplies
• Microsoft office word
• Microsoft office excel
• 10 key
• Power Point
• Typing Speed – 70wpm
• Strong ability to lead and train staff
• Remarkable word processing and data entry skills.
• Entry level management
Contact this candidate