office/clerical
Resume:
Lydia Ramirez / Bilingual
Midland, TX 79706
CAREER OBJECTIVE
Obtain experience in a office position very motivated, multi-tasked, excellent communication and interpersonal skills with a positive attitude. Dependable and responsible which constantly gives me an advantage to reach my goals and set many more.
ACHIEVEMENTS
Medical Office Specialist Certification
Years of Customer Service Experience
Able to work in a high-speed environment
Quick learner and prepared to become a part of a great company/organization
SKILLS AND CAPABILITIES
Billing Insurance Microsoft Office Word
ICD-9 CPT Coding Microsoft Power Point
Transcription Creating Charts Microsoft Office Publisher
CMS-1500 Claim forms Filling Medical Terminology
HCPCS Coding Answering multi phone line Fax/Copy macine
Scheduling Appointments Microsoft Excel
WORK HISTORY:
JULY 2011- PRESENT FIRST CASH ADVANCE-Teller/loan specialist
I verify customers realiable source of income,employment and bank information to decide if they are approved for a loan, I also verify funds on checks to cash customers checks. I make reminder calls,collection calls and deposit calls 3 times a day.We collect the customers right amount to renew there loans or pay them off.
MAR., 2009 – NOV., 2010 TERACO- Machine operator
Ran sheets through a machine to create gift cards, reward cards, name tags etc. When machine broke down I had to figure out what was wrong and do the basic mechanic steps. After finishing an order I would fill out the shipping forms to send it off.
Jan., 2006 – DEC., 2008 TELVISTA- Customer Representative
Customer service, Activate cell phones, Repair switches problems, Assist customers with any billing problems/concerns. Switch from 3 different programs to get the information I needed to help customers with there questions.
JAN., 2002 – NOV., 2005 JUMBURRITO- Assistant Manager
10-15 employees on a shift, Utilize a Cash Register, Customer Service, Expenses/inventory forms, Open/close restaurant, Deposit money, assist customers with any questions or concerns.
MAY, 2000 – JAN., 2002 DAIRY QUEEN- Shift Manager
Supervised 8 employees, Expenses/Inventory forms, Customer service, Open/close restaurant, Deposit money, Utilize a Cash Register
EDUCATION/CERTIFICATION:
Southeastern Career Institute (kaplan institute) May 2008
HIPPA Certified May 2008
Midland High School May 2002
160 HOURS EXTERNSHIP
Dr. Brian Middlebrook 432-***-****
2407 W. Louisiana Ave Suite 110, Midland, TX 79701
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