Project Manager Customer Service
Resume:
Stephen Weaver
Odenton, MD 21113
**********@*******.***
June 2011 – Present
Comcast
Metasolv Provisioning Engineer
Primary responsibility includes provisioning and configuring ethernet data circuits in Metasolv for Comcast Metro Ethernet Commercial Business Services based on Clarify Quotes nationwide.
• Create CLLI Codes for all new equipment including customer; switches and super routers. (Juniper MX960s, Cisco CRS-8, Ciena Le-311v)
• Create Visio drawings showing network layer information
• Process request for IP’s, Configurations and Port Assignments for new equipment. Create infrastructure circuits in Metasolv.
• Build Core Routers in Metasolv
• Create Engineering Work Order (EWO) for creation of infrastructure circuits based on configurations created
• Connect core equipment and install infrastructure circuits ordred on Engineering Work Order (EWO).
• Create VLAN interface on customer routers and assign usable IPs
• Utilize IP Control to make IPV4/ IPV6 assignments
August 2010 – May 2011
Tyco Electronics/ADC
Granite Provisioner
Provision and design DS1, DS3 circuits with Granite XNG. Process and track all formal documentation, including FOC’s, DLR’s and ASR’s. Create ASR’s and order T1's, T3's and Trunks.
• Coordinate and track circuit delivery with technicians, engineers, and vendors, issue change orders and disconnects circuits
• Issues ASRs to LEC using VFO/LEC web tools. Processes all ASRs, provides FOCs and DLRs and completes ASR process.
• Completes all required Granite and Granite Works database inputs.
• Coordinate and track circuit delivery with technicians, engineers, and vendors, issue change orders and disconnects circuits
• Issues CTS (work order) Tickets to various teams. Tracks and coordinates LEC CNR (Customer Not Ready) jeopardies and launch deadlines for new site builds and new carriers.
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Booz Allen Hamilton Jun 2006 – Feb 2010
Senior Consultant/Project Manager
Coordinated and tracked circuit delivery with technicians, engineers, and
vendors , improved process of circuit delivery by establishing and enhancing processes improving communication among all groups. Experience in working in a PMO environment , experience translating business issues into procurement or acquisition opportunities, experienced in opportunity identification, requirements development , delivery , and operations support
Full lifecycle experience in scoping, designing, developing , deploying, and supporting enterprise scale business applications, and business intelligent software, software application development, and maintenance for Federal Government Agencies
Hands on experience leading all stages of system analysis efforts, including requirements definition, design, architecture, testing , and support
Experienced in directing all phases of the Systems Lifecycle Methodology model
Earned Value Management (EVM) tracking and reporting experience
• Provided on site customer Verification & Validation, (IV & V) support to the U.S. Department of Treasury’s Voice Program Management Office (PMO) ensuring Verizon Federal provides accurate an updated network inventory and circuitry information. Monitored performance data to ensure contract Service Level Agreements, (SLA ’s) and Memorandum of Understanding, (MOU) and service orders are met.
• Created and manage Circuit Provisioning Process Map to improve vendor performance and document procedures for circuit provisioning. Trained U. S. Department of Treasury Account Representatives on utilization and implementation of the map.
• Manage, maintain, and update U.S. Department of Treasury’s Voice Network Diagram utilizing VISIO to show a graphical representation of the Treasury voice network to include sites, site connectivity, links to network data and update inventory database. This diagram is also used to track each site’s circuit inventory and services provided at that location utilizing reports from Verizon Federal.
• Participated in bi-weekly meetings with vendor on Treasury’s behalf to ensure all parameters of contract are being met, specifically SLAs.
• Manage transition from GSA WITS to WITS3 contract by providing onsite technical support; manage bi-weekly meetings and took meeting minutes which I then distributed to Treasury and its Bureaus to creat a historical archive with the vendor on the government’s behalf.
• Took monthly meeting minutes for U. S. Department of Treasury and Bureaus as well as Treasury and Vendor monthly meeting minutes. Minutes were used for historical data purposes and were aso distributed by me to all personnel.
• Managed transition of over 30,000 end users in the Washington DC Metro area with end to end telecommunications services to the desktop including analog and ISDN telephone service, audio and video conferencing, ACD/ARU, voicemail, ISDN BRI and PRI, and DS- 3 connectivity.
Verizon Advanced Data Mar 2006 – Jun 2006
DSL Project Manager
• Oversaw a $10 million dollar DSL project budget and over a one year period decreased project risk by (5) percent, increased field productivity by (15) percent, and reducedproject cost by (3) percent.
• Managed the deployment of ADSL service to central offices in the New Jersey region.
• Developed project plans based on tasks, due dates and available resources.
• Provided technical support to Central Office technicians with software upgrades and hardware replacements in the NJ DSL network serving area.
• Coordinated installation, provisioning and testing of DSL equipment with cross functional teams.
• Scheduled and facilitated weekly meetings to track progress of project.
• Tracked project milestones while operating within budget and delivering on time.
SPRINT / NEXTEL July 2005 – Mar 2006
Circuit Provisioner
• Manage daily projects in the Baltimore/Washington Region.
• Provision and design DS1, DS3 circuits with Granite Xng, Metasolv
• Track orders with Verizon GUI and Metasolv.
• Managed the Northeast Site database an update accurately.
• Process and track all formal documentation, including FOC’s, DLR’s and ASR’s.
• Open trouble tickets utilizing Remedy.
Verizon Global Networks Sep 2002 – July 2005
NOC Long Distance Technician
• Shift lead responsible for analysis, diagnosis, and resolution of customer and network troubles in the Verizon Long Distance Network.
• Created and closed trouble tickets utilizing REMEDY providing status to customer as well as first and second level escalation point of contact.
• Monitored voice switching (5ESS, LERG, DMS, SONUS) network routing and translations.
• Created user manual for voice/data maintenance, SS7, and a understanding of network call flows.
• Coordinated with vendors, provisioning, engineering and operations to ensure proper resources are designated to ensure timely service delivery.
Corvis Corporation Feb 2000 – Sep 2002
Level I Support Technician
• Provided 24x7 real time monitoring and surveillance of optical switches associates the optical switch network elements. Provided a comprehensive level of technical customer service support to designated customers. Tracked, researched and worked issues both independently a part of a team for resolution methods.
• Performed daily surveillance and documentation of optical switch activity alarms, while providing technical support to vendors and technician in the field. Initiated detailed second level troubleshooting with field technicians and Corvis customers relating to issues with for the Cor Wave product line..Also provided 2nd level support on OC-192 express circuit turn-up.
Education & Training
Virginia State University
Bachelor of Science, Public Administration
• ITIL Foundation v3 Certified
• Telcordia CLONES CLLI Certified
• OSS/BSS
• IPV4/IPV6
• Project Management Professional Coursework
• ASOG(Access Service Ordering Guidelines)
• Global knowledge Optical Networking
• SONET Fundamentals
• Introduction to Cisco Router Configuration
• Advanced Cisco Router Configuration
• Nortel Networks DMS 500 CBT
• Virsten Telecorp Communication
• HP Openview and NetCool
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