IT Professional

DeJuan A. Cross

**** ***** **** ****, ********, GA 30038

(c) 404-***-****

************@*****.***

Objective

My desire is to obtain a responsible and challenging position in the IT Technical Field, where my education and work experience will have valuable application. I offer eight years of technical experience in Computers, Installation and Maintenance, and Networking. A position requiring strong troubleshooting and problem solving skills along with team building abilities would be a match with my experience, outgoing personality, and multi-facetted techniques.

Experience

3/2007- 8/2008 In and Out Professional Management Services Technical Representative (Contract Position)

· Utilized Help Desk functions to provide technical assistance to computer users via telephone and e-mail.

· Maintained trouble-ticket system to record and track user calls and e-mails.

· Builds and configures servers including domain controllers, file/print, database, e-mail and internet.

· Monitors performance of network and servers to identify potential problems and bottlenecks.

· Diagnoses and resolves LAN/WAN problems.

· Ensures LAN/WAN environment is secure and appropriate backup, recovery and redundancy issues are addressed.

· Provides technical guidance to Service and Support staff, Application Development staff or network engineers.

· Developed and installed operating systems.

· Responsible for the repair and maintenance of printers, monitors, scanners and hardware.

· Provided assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff.

· Responsible for loading new software and systems on existing equipment.

· Tested systems to ensure the elimination of bugs or viruses.

· Responsible for performing troubleshooting activities prior to the implementation of new systems.

· Setup media equipment for meetings and teleconferences.

6/2006- 2/2007 Georgia Department of Natural Resources User Support Technician (Contract Position)

· Lead Technician in support of over 300 personnel for Georgia DNR Watershed Protection unit over a network consisting of Novell Client over Microsoft Windows 9X, 2000, and XP operating systems.

· Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment.

· Diagnoses the cause of personal computer operation problems and takes or recommends appropriate action to take to solve those problems.

· Performs software installation and setup procedures.

· Assists assigned users in use of computer software, including standard office software, network and systems client software, and specialized software that may be used by a department.

· Assists the Information Technology staff with departmental need assessments and may coordinate assessment projects with Departmental and Information Technology staff.

· Instruct departmental employees in appropriate techniques to enhance productive use of personal computer hardware and software.

· Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

11/2004 – 02/2006 Multimax/ US Dept. of State Senior Network Controller (Contract Position)

· Systems/Database Administrator serving as lead contact for US State Department telecommunications and LAN/WAN messaging systems. Networks consist of Microsoft Windows NT, 9x, and 2000, 2003 and XP operating systems, with oracle and cold fusion servers.

· Troubleshoots circuit interruptions, failures, and disturbances; conducts specialization equipment and system performance test and records events into daily workshop narrative, along with Universal Trouble Tickets and department work request.

· Sends high priority message traffic directly to Secretary of State’s aircraft via TACSAT satellite system and monitors classified message traffic and prevents it from entering unclassified network through guard processor.

· Daily crypto inventory along with loading and maintaining cryptographic equipment to include but not limited to KG-84, KG-94, KY-57, KIV-7, CM-6000, KG-175, etc.

8/2004 – 1/2005 PRO-telligent/ US Dept. of State Red Switch/TACSAT Technician (Contract Position)

Operated a Trouble Assistance Desk (TAD) to place and receive calls from STU-III and STE users and provide operational and technical assistance.

· Trained COMSEC Custodians on the operational and security features of the STU-III and STE secure telephone system and provide direction and assistance to authorized users.

· Operated the ESI Red Switch console to assist users in placing and receiving calls, and resolving technical or operational problems ranging from operational procedures to fault isolation.

· Maintain the ESI Red Switch databases by keeping abreast of user requirements, changes in senior personnel, office changes and instrument moves.

· Provide communications support to the Secretary of State while she is traveling using TACSAT and INMARSAT equipment for voice, data and facsimile transmission.

· Calibrate, adjust, and configure radio equipment, antennas, and cryptographic equipment.

· Monitor and track circuit outages and dispatch appropriate maintenance personnel.

8/2000 – 8/2004 United States NAVY Information Systems Technician (Radioman) Second Class

· Network Administrator/ Communications Watch Supervisor: Responsible for the day-to-day internal and external command communications, network security and administration to providing the highest level of customer services.

· Operate and coordinate telecommunications systems including automated networks, data links and circuits from Naval Computer Telecommunications Station Bahrain during Operation Enduring Freedom, and Operation Iraqi Freedom.

· Provided technical support to deployed units ensuring as little downtime as possible on communications equipment and circuits.

· Perform preventive and corrective maintenance on state-of-the-art equipment.

Education

· 10/2008-11/2008 - MCSA/MCSE: Windows 2003 Security

· 5/2006 Kaplan University – Applied Science in Computer Information Systems

· 7/2003- Bandwidth Efficient Satellite Transport Earle, NJ

· Administrator course for B.E.S.T satellite system along with LAN administration.

· 10/2001- Information Systems Technician "A" School Great Lakes, IL Introduction to Microcomputers, operating systems, and networking.

· Introduction to Radio and Satellite communications.

Clearance

Top Secret/SCI without any infractions

Certifications

MCP

MCSA

MCSE

MCSA: Security

MCSE: Security

CompTIA Security+

Additional Skills

· Active Directory over Windows 2003 server

· Server and Network Administration over Windows 2003 sever, and Novell Client Server.

· Monitoring and Optimizing System Performance and Reliability

· Implementing, Managing, and Troubleshooting Network Protocols and Services

· Managing and Implementing Disaster Recovery

· Implementing, Managing, and Maintaining Network Security

· Monitoring the Security Infrastructure

· Planning, Implementing, and Maintaining a Network Infrastructure

· Creating the Physical Design for Network Infrastructure Security

· Customer Service and Help Desk professional, people friendly and courteous.

REFERENCES WILL BE AVAILABLE UPON REQUEST

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