Executive Administrative Assistant/Office Manager

Carrie A. Siefer

Objective

Employment in an administrative support position in a large to mid-sized company in the Cedar Rapids, Iowa area.

Experience

Dec.2009-Present Hampton Inn & Suites North Cedar Rapids, IA

Front Desk Representative

Exercised natural ability to communicate effectively, both verbally and written, with guests, vendors and co-workers

Significant experience using multi-line phone systems as well as instant messaging technologies in order to facilitate guest reservations and provide general support

Supported internal and external customers through reservation and setup of meeting/conference rooms

Main point of responsibility for training of new employees in custom computer reservation systems, guest interactions, and general support duties

Responsible for support of customer complaints, service issues and other general questions or concerns as appropriate

Provided general office support such as filing, mail distribution, sending of facsimiles and other office duties

2002-Jan.2010 Baymont Inn & Suites Cedar Rapids, IA

Front Desk Representative

Significant experience using multi-line phone systems in order to facilitate guest reservations and provide general support

Supported internal and external customers through reservation and setup of meeting/conference rooms

Provided training of new employees in custom computer reservation systems, guest interactions, and general support duties

Provided general office support such as filing, mail distribution, sending of facsimiles and other office duties

Expertise

Microsoft Word, Excel and PowerPoint. Ten-Key and general typing – 60 WPM.

Education

2000, High school graduate, Kirkwood Community College, Cedar Rapids, IA.

343 Pheasant Ave • Marion, Iowa 52302 • Phone 319-***-****

e-mail ********@*****.***

Contact this candidate