Office Coordinator, Customer Service, Administrative Assistant

Lynda Long

***** ******* **** ** • Katy, TX ***** • 281-***-****

Cell: 832-***-****

Email: *****.*****@*****.***

Objective:

To achieve a current position allowing me to utilize my strengths in data entry, effective customer service, solid collection skills, and excellent communication with clients. Have great capability of handling multiple tasks and meeting deadlines.

Employment

Customer Service & Collection Representative (2007-2011)

U.S. Bank/Voyager Houston, TX

Became a collector handling State and Commercial accounts

Reduce past due balances

Balance accounts

Handle Special Projects for Recovery Accounts and Applications

Perform queries in the Access Database

Training new representatives to handle the collection processes

Customer Service Representative (2006-07)

Kelly Services/ US Bank-Voyager Houston, TX

Work in Client Services answering Authorization, Commercial and State calls

Develop positive and enduring relationships with the clients

Became the Delegator over the State Department

Set up new accounts for clients

Work on the online website with clients ran reports in Excel and Adobe

Use the DOS system to handle incoming and outgoing calls

Customer Service and Sales Representative (1998-05)

Citibank Houston, TX

Researched billing errors, entered and processed financial adjustments on accounts

Responded to customer inquires using SM10, FDR, Pega, and Vtel systems

Made requests for credit limit increases, decreases, and reinstatement for card holders

Trained new representatives in Authorization, Applications, and Customer Service

Assisted with overflow of calls for Authorization and Application Departments

Education

Business (2000-01)

Houston Community College Houston, TX

Early Education (1997-98)

Jacksonville State University Jacksonville, AL

Anniston High School (1993-97)

Anniston, AL

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