Test Quality

Shiva Gautam

Ph: 312-***-****

¬¬¬

Professional Experience:

More than 8 years of IT experience in Information Technology with specialization in software Quality Assurance/Testing.

Solid understanding of manual testing process and extensive experience in creating automation environment using Win Runner, QTP, Test Director and Mercury Quality Center.

Strong Experience in Writing Use Cases, UAT Plans, UAT Test Cases and Test plans for applications.

Expertise in writing Test Cases & Test Scripts, Test Data creation/validation, execution of Test Runs, Considering boundary value analysis and error guessing.

Expertise in test strategy design based on various types of testing including unit, system integration, functional, user acceptance, regression, interface testing, white box and black box testing.

Experience in using Automation Tools QTP, Win Runner 7.6, Load Runner 7.0, Test Director (Mercury Quality Center 9.0), Quick Test Professional 9.0, UNIX, Sparrow using Perl scripting language and Clear Quest.

Very strong in testing applications that developed using Java, J2EE, JSP, Weblogic Server.

Expertise in Test data preparation and SQL queries to run the data integrity tests.

Very Good understanding about System Development Life Cycles (SDLC) with related documentation and agile development methodologies (SCRUM).

Ability to interact with all levels of personnel from technical to high level executive management, Excellent interpersonal, communication & writing skills.

Technical skills:

Operating System UNIX,WINDOWS 98/NT/2000/XP

Testing Tools Quick Test Professional (QTP ) 7.X/8.2, Win Runner 7.6/7.0.Load Runner 7.0,Rally,Sparrow

Testing Procedures Unit

Functional

Black Box/White Box

System

Integration

Regression

Users Acceptance Testing (UAT)

Defect Tracking & Test

Management Tools Test Director 7.x/8.0, Quality Center 8.0/9.0,IBM Clear Quest, JIRA

Software Development

Methods Waterfall, Agile(SCRUM), V-MODEL, SDLC

Web Development HTML ,XML ,Java Script .JSP

Programming Languages Java ,C , Java Script ,SQL

Web/Application Server Apache 1.3/2.0, Web logic 6.0/8.0, Websphere 5.0/6.2

Databases and database tool Oracle, SQL Server and Toad

Other Skills MS Office(Word ,Excel ,Access ), MS Project, MS Visio

Major Assignments:

Project Name : Remote Deposit Capture

Client : Wells Fargo Bank, San Francisco

Role : Sr. System Quality Analyst

Duration : August 2010- Till Date

Synopsis

As a part of the Wells Fargo/Wachovia Bank integration related efforts Wells Fargo will offer a PC based version of the existing Desktop Deposit product with some online capabilities. In collaboration of this effort, AES will offer the new product ‘Remote Deposit Capture’ as an available sales supported product with a partial implementation enrollment process. Remote Deposit Capture will have a set list of scanner types however customers can supply their own as long as they are WF pre-approved list. AES users will have the ability to submit detailed enrollment instructions via our sales pages as well as enroll customers in CEO at the company, account and user levels for application driver downloads.

Responsibilities:

• Review and analyze technical documents to determine testing needs and gaps.

• Handling multiple projects and directives in a fast-paced, highly integrated and systemic work environment

• Understanding complex test environments and configurations, and manage testing efforts from planning through execution

• Conducted walkthrough of the Test Plan with Development and Design teams

• Preparation of test data for the negative and positive test cases.

• Performed Integration and System testing for the entire System after unit testing by executing the complete flow of the application system and the steps of test plan.

• Performed the Data Driven test that deals with different sets of data.

• Wrote SQL scripts to verify the database updates, inserts and deletes of the records.

• Efficiently resolved application maintenance issues.

• Defect tracking using Clear Quest.

• Using Clearcase as version control tool.

• Analyzed and review business requirements and prepared high level test scenarios.

• Written Manually Functional Test Cases for the enhanced features according to the requirement specifications document provide by the BA.

• Executed test scripts written for regression testing.

• Used Quality Center for creating test plans, test cases, executing the test sets and reporting defects.

• Worked closely with the development team while enhancing the features of the application.

• Perform extensive data, User Interfaces (UI) and Regression testing.

• Involved in testing reports by writing SQL statements to validate the reports.

Environment: Quality Center 10. 00,, UNIX, Clear case, Win CVS.

Project Name : iPCard

Client : Wells Fargo Bank, San Francisco

Role : Sr. System Quality Analyst

Duration : August 2010- December 2010

Synopsis

Current legacy Wells Fargo corporate card transactions are supported by the PCard application. PCard is a home grown application that provides the following features:

• An automated system that houses all components of the card transaction process, from systematically loading card transactions from TSYS to providing a tool to the end user to categorize/review/approve transactions in order to meet IRS, regulatory, and Bank policy requirements as they pertain to the expense reimbursement process.

• An automated system that provides an OOP expense reimbursement processing tool for cardholders, with an ACH component to manage both debit and credit ACH transactions.

• An automated system that manages the overall card process, with a real-time two way interface to TSYS. The process includes both card status management and card limit management.

• A system that manages and enforces the expense compliance processes as they pertain to credit card management, transaction management, and OOP expense reimbursement management. This includes the following: statement review & approval processing (and aging), receipt submission & tracking, audit compliance review, Inactive/Terminated employee processing, annual review of cardholders, etc.

• All funding for card transaction settlement, personal expenses, and OOP expenses is handled directly through the PCard System.

Responsibilities:

• Application analysis

• Conducted walkthrough of the Test Plan with Development and Design teams

• Preparation of test data for the negative and positive test scripts

• Prepare Regression test plan and test script

• Uploaded and executed test script in quality center

• Wrote SQL scripts to verify the database updates, inserts and deletes of the records.

• Used Hogan and KB system to validate data.

• Defect tracking using Quality center.

• Prepare defect log and analyze defect

• Using Clear case as version control tool.

• Executed test scripts written for regression testing.

• Used Quality Center for creating test plans, test cases, executing the test sets and reporting defects.

• Worked closely with the development team while enhancing the features of the application.

• Perform extensive data, User Interfaces (UI) and Regression testing.

• Involved in testing reports by writing SQL statements to validate the reports.

Environment: Quality Center 10. 00,, UNIX, Clear case, Win CVS.

Project Name : ETM Access Online Release 32.0

Client : US Bank, Minneapolis

Role : QA Analyst Lead/Test Lead

Duration : May 2010- August 2010

Synopsis

Access Online -- our Web-based data management and reporting tool -- gives you the flexibility to implement the custom features and functionality to best support and enhance your business development. This innovative card management solution allows you to:

Vital Access Online functionality includes:

• Payment Plus helps maximize your working capital by extracting more value from short-term cash and automates the connection between buyers and suppliers.

• Transaction Management enables users to manage all aspects of the transaction approval process including: view transaction details, initiate a dispute, reallocate and approve a transaction.

• Data Exchange File Transfer boasts the ability to transfer large numbers of files (5,000+) while providing consistent, uninterrupted access.

• Account Setup and Maintenance allows program managers and administrators to open new and edit existing accounts.

• Online Cardholder Statements are presented in PDF format and are an identical copy of a standard paper statement.

Access Online Program Management Reporting is essential for effective payment program management. This exceptional reporting tool lets clients run pre-defined standards or - through the use of multiple selections, sorting and output functions - create tailored company-driven reports with 24 months of transaction data available online. With these robust reporting capabilities, you can:

• Access transaction data immediately

• Create output reports in a variety of formats

• Select from suite of financial, supplier, travel expense, tax, compliance and global management reports

Responsibilities:

• Gathered user specifications for application enhancements.

• Conducted walkthrough of the Test Plan with Development and Design teams

• Preparation of test data for the negative and positive test cases.

• Performed Integration and System testing for the entire System after unit testing by executing the complete flow of the application system and the steps of test plan.

• Performed the Data Driven test that deals with different sets of data.

• Wrote SQL scripts to verify the database updates, inserts and deletes of the records.

• Efficiently resolved application maintenance issues.

• Defect tracking using Clear Quest.

• Using Clearcase as version control tool.

• Analyzed and review business requirements and prepared high level test scenarios.

• Written Manually Functional Test Cases for the enhanced features according to the requirement specifications document provide by the BA.

• Executed test scripts written for regression testing.

• Used Quality Center for creating test plans, test cases, executing the test sets and reporting defects.

• Worked closely with the development team while enhancing the features of the application.

• Perform extensive data, User Interfaces (UI) and Regression testing.

• Involved in testing reports by writing SQL statements to validate the reports.

Environment: Quality Center, Clarity, QTP (Quality Test Professional), UNIX, Clearcase, Clear Quest.

Project Name : VoiceLink

Client : Vocollect, PA

Role : QA Analyst/Tester

Duration : July 2009- Dec 2009

Synopsis

VoiceLink 3.1 is the first software application in the voice industry that leverages leading-edge open source technology – the Vocollect Voice® Integration Platform – and combines it with Vocollect’s industry-leading voice applications to drive process improvements for both Operations and IT. This new platform allows Vocollect Voice applications to fit easily and cleanly within

an enterprise-wide IT strategy. The results are lower integration costs, improved configurability and eased ongoing maintenance and upgrades.

Responsibilities:

• Gathered user specifications for application enhancements.

• Conducted walkthrough of the Test Plan with Development and Design teams

• Formulate Test Plan that contains test scenarios for testing the functionality, navigation, stress, security, recovery of the application

• Developed Test cases and Test scripts to automate the Testing process using Sparrow.

• Conducted the Regression tests Using Sparrow for already reported Bugs to test whether fix has been applied or not and also to test whether the fix causes another problem or not.

• Preparation of test data for the negative and positive test cases.

• Performed White Box Testing and Black Box Testing.

• Performed Integration and System testing for the entire System after unit testing by executing the complete flow of the application system and the steps of test plan.

• Performed the Data Driven test that deals with different sets of data.

• Wrote SQL scripts to verify the database updates, inserts and deletes of the records.

• Generated the detailed reports of the Bugs, Pass-Fail report, Comparison Chart.

• Efficiently resolved application maintenance issues.

• Defect tracking using JIRA.

Environment: Java, JSP, QTP, Oracle 2000, Sparrow, Rally, UNIX, Agile Model, Writing script using Perl,JIRA.

Project Name : HIPAA Implementation

Client : PNC, PA

Role : QATester / Business Analyst

Duration : July 2008- Jun 2009

Synopsis

This Project is integrating and converting HIPAA transactions with their enterprise applications and to its proprietary format. The EDIFECS as an EDI HIPAA validation tool and is being used for this purpose. It provides the support for Healthcare EDI transactions among various health care entities and sending data into various applications in multiple formats

Responsibilities:

• Reviewed functional requirements, business requirements and design document of the HIPAA solution for HIPAA transaction such as HIPAA X12 4010 270 and 271.

• Involved in writing and implementation of the test plan and developed test cases and test scripts in Mercury Test management tool Rally.

• Involved in preparing test Strategies documents for Manual and Automation testing.

• Involved in testing the functionality and usability of the system for end user perspective.

• Executed the test cases and test scripts and validated the test results.

• Tested the functionality of each screen to monitor proper navigation.

• Extensively used SQL to verify the integrity and consistency of the data in the database.

• Used Quality Center to open tickets for the Defects.

Environment: : Java , JSP, J2EE, Clear Case, Web Sphere App Server 6.0, Oracle 10g, UNIX ,MS Visio. IBM WebSphere Message Broker V 6.1 and WPS server along with EDIFECS, SpecBuilder, Xengine for handling healthcare specific transaction to fulfill HIPAA guideline for validations.

Project Name : Light Speed

Client : AT&T, Chicago

Role : QA Tester

Duration : Feb 2006 – June 2008

Synopsis:

SBC-AT&T – The combined company is the largest U.S. provider of high-speed DSL Internet services and local and long-distance voice services and the No. 1 provider of data services, businesses, consumers and other telecommunications providers.

Light speed is a concept with different type of application’s which are extensively used by customer care services viz., Clarify, e-Care, OMS, GIFTS to handle entire life cycle of customer in TELECOM service of Residential, small business, Enterprise customer’s of SBC and its affiliates (AT&T, Cingular), These application’s in association with Enabler an billing module where they serve the billing of SBC and it’s affiliate. Knowledge of Set Top Boxes (STB), Residential Gateway, and other IPTV components.

• OMS: order management, tracking, and delivery and notification.

• Clarify: Customer & account information, launching other Applications (e- Care and OMS) in context.

• eCare: Provides order status, bill presentment, online Payment, account management, billing inquiries and adjustments.

Responsibilities:

• Design and execute Test defect fixes that go into production.

• Support regression tests and sanity of new releases.

• Conduct process audits on software to measure compliance to documented process.

• Analyze the defects and making bug tracability matrix.

• Find the root causes and corrective actions with software teams to resolve systemic issues.

• Analyze software defects for batch on line and web applications.

• Analyze testing needs for major software enhancements, design and carry out testing activity.

• Use Test Director/Quality Center to execute test and reporting.

• Analyzing issues technically.

• Writing the SQL quires to pull stored data.

• Execution of Test Cases.

• Attending calls and making our work synchronized with the clients.Reviews new or modified program, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines

• Finally ensuring that the fix has reduced the customer dissatisfaction.

Project Name : MyServices and Account Manager Online (AT&T)

Client : AT&T, Chicago

Role : QA Tester

Duration : Sept 2004– Feb 2006

Synopsis:

MyServices will serve as an account information tool where customers Can view and audit their affiliate services under MySBC and WSC. SBC Customers have had to go through different applications to view their services like telecom, wireless and internet access etc. MyServices application intends to provide a single interface where users can view all their services and the details. This helps the Customers to effectively manage and review their services.

MyServices will host services from Telco, Cingular, Long Distance, EchoStar and DSL Yahoo. It reduces calls to the call center by facilitating the online ordering of bundles, providing pricing reflective of discounts earned, and providing accurate information to the customer who may simply be checking the services on their account.

Responsibilities:

• Design and execute Test defect fixes that go into production.

• Support regression tests and sanity of new releases.

• Conduct process audits on software to measure compliance to documented process.

• Analyze the defects and making bug tractability matrix.

• Find the root causes and corrective actions with software teams to resolve systemic issues.

• Analyze software defects for batch on line and web applications.

• Analyze testing needs for major software enhancements, design and carry out testing activity.

• Use Test Director/Quality Center to execute test and reporting.

• Analyzing issues technically.

• Writing the SQL quires to pull stored data.

• Execution of Test Cases.

• Attending calls and making our work synchronized with the clients. Reviews new or modified program, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines

• Finally ensuring that the fix has reduced the customer dissatisfaction.

Environment: Java, JSP, J2EE, Oracle 9i, UNIX. WebLogic server

Project Name : Automobile insurance Quote system

Client : PMA Insurance Group, PA

Role : QA Tester

Duration : Jan 2003 –Sept 2004

Synopsis:

This is an Insurance Information System, which gives online quote for the customer Auto and Home Insurance in different States of USA. This application was developed using JSP and Oracle. The system keeps track of all Automobile insurance Quote system, its customer details and related project etc. This system consists of different modules like Customer details, Benefits and Packages etc.

Responsibilities:

• Involved in the Quality Assurance Analysis and Testing of Insurance Information System.

• Developed Test cases for Auto and Property Modules (Home Owners, Renters and Condos).

• Involved in the Regression Testing of Property Module with different Data (Datadriven Test).

• Designing and Preparing of Automated Test Scripts using Winrunner 6.5.

• Used QTP Checkpoints and Custom Checkpoints, Data Driven, and Regular Expression.

• Used Descriptive Programming in QTP and Shared Object Repository method.

• Prepared Reusable Actions and Functions.

• Execution of Automated Test Scripts and Defect Management using Test Director 7.2.

• Prepared Traceability matrix between Automation Test scripts and requirements.

• Prepared Data sheet in required format from text file and Test data grid in Excel.

• Involved in Data Creation for the Transactions.

• Visual Source Safe was used for Version control.

• Performed some Manual Testing of Insurance Information System.

• Prepared Data Strategy and Test Data Preparation Process Document.

• Worked with development Team to resolve the defects identified in test.

Environment: QTP 6.5, Test Director 7.2, SQL Server, Visual Source Safe, Win NT/2000.

Project Name : GSI Commerce (RadioShack.com & Group sales website)

Client : Radio Shack

Role : QA Tester

Duration : Sept 2002 –Jan 2003

Synopsis:

Radio Shack Launch will encompass the creation of a Kiosk application to be used to support online sales. GSI will also support Radio shack endless aisle functionality; Customer service for all online shopping and routing of order to designed fulfillment centers and / or drop shippers.

As part of the overall shopping experience we will be adding the functionality of an online knowledge base. A rating and review engines, a product finder’s engine to assist the shopper in finding compatible product, a rebates and coupons area, and guided selling (search & taxonomy) functionality. CSI uses its common engine(TM) application to support E-commerce website.

Responsibilities:

• Identifying, analyzing defects, errors, and inconsistencies in software program functions.

• Analyze requirements to translate to test scenarios.

• Write detailed Test Cases from Requirement Documentation

• Creating test cases and test data.

• Black Box testing.

• Bug Reporting Report.

• Documenting, tracking, and communicating test plans, test results, analysis, and unresolved problems

Environment: Java, JSP, J2EE, SQL Server, WebLogic server, Client/server Application, Win Runner, Test Director. SQL, Clear Case. Manual and Automation testing using Win runner.

Educational Qualification:

• Master Degree in Electronics from Rani Durgawati University, India.

• Post Graduate Diploma in Computer Application (PGDCA) ) M.C.R.P. University Bhopal,India

• Diploma in Software Quality Testing (SQT) from SQTL Pune,India

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