Senior Business Analyst

Curtis L. Gross

**** ********** **** 281-***-**** (cell)

Sugar Land, TX 77479 ******.*****@*****.***

PROFESSIONAL SUMMARY:

• Certified Business Analysis Professional (CBAP) proficient in requirements management throughout the complete development life cycle.

• Expert in clearly communicating business requirements to all stakeholders.

• Highly skilled in working with multiple groups to identify business needs, determining system impacts, capturing, verifying, and validating requirements, obtaining consensus, managing ongoing system changes, and meeting deadlines.

Tools and Methodologies

Service Now – ITIL Change Management

Requirements Management

Rational Unified Process (RUP)

Rational RequisitePro

Rational ClearCase

Rational ClearQuest/WIATT

Rational Rose

Waterfall and iterative approaches

Quality Center

Clarity

UML

Project Management

Lotus Notes, Sametime

Microsoft Project, Word, Excel, Access, PowerPoint,

Microsoft Visio

Sharepoint

Outlook, Instant Messenger

SQL queries

Databases: Oracle, Sybase, DB2, Microsoft Access

WORK HISTORY:

Contract

City of Houston – Point-of-Sale February 2011 to Current

Houston, TX

Business Analyst

• Traced requirements

• Identified simulations and workarounds for testing scenarios

• Developed work processes for impacted groups

• Performed test scripts

• Gathered, verified, and validated requirements for balancing and reconciliation of POS sales with existing permitting systems

• Configured software solution according to requirements

Contract

Wells Fargo PMO – REO/Short Sale February 2010 to October 2010

San Antonio, TX

Project Coordinator

• Allocated requirements

• Communicated requirements

• Managed defect tracking

• Assessed organizational readiness

• Assisted in planning and executing integration and user acceptance testing cycles

• Performed PM tasks to supported project manager

• Assisted with Site Readiness Plan

• Provided PM support for set up and deployment of Short Sale workflow system (Equator)

• Assisted in defining requirements for REO/SS release management

• Managed project and determined requirements for validating financial model and acquiring validation

Contract

Chevron Pipeline September 2009 to November 2009

Houston, TX

Senior Business Analyst

• Prioritized and organized requirements

• Assisted with software vendor evaluation and selection process

• Gathered requirements from different Gas Management groups

• Developed criteria to rate vendor software

• Worked with legal to acquire non-disclosure agreements from vendors

• Conducted preliminary vendor interviews, created RFI based on user requirements from multiple pipelines to find and implement an enterprise solution for multiple pipelines, created rating document to compare vendors

Contract

Ajilon Consulting – TIAA-CREF March 2009 to September 2009

Denver, Colorado

Senior Business Analyst

• Prepared for elicitation

• Conducted and documented elicitation activity and results

• Confirmed elicitation results

• Specified and modeled requirements

• Defined assumptions and constraints

• Verified and validated requirements

• Provided forward and backward traceability of requirements

• Created business process maps of current and future state processes

• Reviewed testing approach and materials to ensure business requirements are verified and validated

• Gathered and documented business requirement (BRD) and functional requirement documents (FRD), use cases, process flow maps, and provide SOX evidence for insurance and annuity company

• Improved remittance processing efficiency by automating manual processes of workflow, customer communications, and implementing web-based self-service solutions that resulted in increased productivity of 60% with a sustained annual savings of $800,000.

U.S. Bank January 2004 to January 2009

Houston, Texas

Lead Business Analyst

• Planned business analysis approach

• Conducted stakeholder analysis

• Planned business analysis activities

• Planned business analysis communication

• Prepared requirements package

• Defined transition requirements

• Gathered, validated, and documented user requirements

• Executed Integrated and User Acceptance Testing activities

• Provided deployment support

• Gathered functional requirements for application development /enhancements

• Prepared UAT scenarios

• Gathered requirements from stakeholders to create or modify use cases, performed analyses, established traceability, performed use case quality checks, obtained approvals, established baselines, managed change control, tested new requirements, confirmed implementation, and migrated requirement documents into production environment

• Managed requirements gathering process for a fuel and maintenance purchase card

• Determined release deliverables, created statements of work including features, Web-based fleet card management and mainframe system impact analyses, business models, and UML analysis diagrams

• Produced customer activity reporting requirements, allowing customer to monitor administrative activities for fraud

• Created a process to manage customer reorganizations that merge or split, providing accurate and unambiguous organization reporting

• Simplified a complex and rigid setup process for customer accounts and organization that reduced setup and maintenance by up to 75%

Contract

Ranger American September 2003 to November 2003

Houston, Texas

Business Analyst Consultant

• Elicited requirements from stakeholders, performed analyses, managed change control, tested, and implemented system for an audio/visual and alarm service company.

• Completed a time tracking system integrated with Great Plains software for service personnel, resulting in accurate, automated payroll instead of manually-produced payroll.

Contract

Clad Manufacturing July 2003 to August 2003

Houston, Texas

Business Analyst Consultant

• Provided training materials

• Defined business needs

• Assessed capability gaps

• Determined solution scope

• Validated solution

• Evaluated solution performance

• Gathered requirements from stakeholders, performed analyses, managed change control, tested, and implemented system for a pipe manufacturing company.

• Designed and implemented a materials and cost-estimating system that enabled quicker client RFP business inquiry response, resulting in incremental and sustainable revenue.

Williams Gas Pipelines – Transco 1993 to 2002

Houston, Texas

Business and Systems Analyst

• Developed prototypes, detailed project plans, test plans, UAT signoff documents, training plans, data migration plans, cutover, and project closure/metrics documentation Worked with project SMEs to ensure business requirements are verified and complete

• Defined business case

• Gathered, analyzed, documented, and managed business requirements for a B2B web application by collaborating with business partners to meet DOT Operator Qualification regulations and avoid noncompliance penalties

• Managed, documented, and analyzed business requirements; applied performance improvement methods to pipeline organization; provided IT support for financial and HR functions for a major gas pipeline company.

• Provided software training for business users prior to implementation; also trained field personnel on basic pc skills

• Analyzed payroll time entry transactions and converted a custom time entry system to PeopleSoft ERP as part of a PeopleSoft implementation

• Developed requirements for employee progression plan, resulting in increased job retention and employee morale

• Managed requirements and fixed asset conversion that turned project-related asset costs into distinguishable and retirable fixed assets

• Determined educational requirements and trained employees on intra-company revenue-generating methods

Contract/Consulting

AGS 1988 to 1993

Houston, Texas

• Performed as a working and relationship manager; provided computer programming and testing in oil and gas, food, and chemical companies.

• Developed fuel trucking terminal invoicing system that improved efficiency and throughput

• Managed 20-member consultant team that created a credit card application system that increased sustainable revenues

Prior Work Experience

Systems analyst and software developer of mainframe and client/server business applications

CERTIFICATIONS:

Certified Business Analysis Professional (CBAP)

Microsoft Access Developer

EDUCATION:

B.B.A, Business Major, Sam Houston State University

Huntsville, Texas

3.3 GPA

Other:

1997 Recipient of Transco’s award of excellence (Transco’s highest award)

Toastmasters (communications and leadership organization)

• Advanced toastmaster – silver

• Competent leader

• Club president, VP membership, VP Education, VP Public Relations, Sergeant of Arms

• Chartered a club at client site in San Antonio

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