Customer Service Security
Resume:
BRIAN A. WARREN
**** ***** **. *** #* Suitland, MD 20746
**********@*****.***
CAREER OBJECTIVE
A seasoned professional, specializing in telecommunication and office management, seeking to begin a career in accounting
SKILLS/AWARDS
Microsoft Office Suite
Outlook, Adobe Acrobat
Email, Internet and various hybrid systems, (i.e., Inquiry Management Systems)
Ability to type 45 WPM.
Customer Service Award, NIH
Delighting the Customer” Award, NIH
PROFESSIONAL EXPERIENCE
Systems Integrations Inc.
Landover, MD
Email Representative (TSA Contractor)
2/2009 - 5/2010
Responded to consumers inquiries regarding TSA’s policies and procedures in an excess of 100-180 emails per work day
Worked closely with security specialists, correspondence and ombudsman departments
Escalated security threats to specialists and perform the necessary follow-ups
Logged and tracked information/notes generated from each email in a company created system
KFORCE Professional Staffing
Reston,VA Inventory Specialist (EPA Contractor)
11/2008 - 2/2009
Setup PC & laptop deployment kits for the EPA Techs to be distributed to the EPA employees
Established an accurate log of all sanitized PCs and laptops for the EPA
Created a accurate inventory of the new PCs, laptops, monitors, and peripherals
Wyle Information Systems
Bethesda, MD
Help Desk Specialist (NIH Contractor)
2/2006 - 10/2007
Provided tier one level helpdesk support to the user community and eRA Project Team including analysts and developers
Created Remedy tickets to track and follow through on issues to completion
Escalated issues to appropriate NIH business analyst and reported systems anomalies to system engineers, as necessary
Maintained knowledge of NIH grant process and application systems
Assisted with training manuals for all new hires, and script documentations.
Provided effective electronic grant submission training to internal and external applicants
Systems Integrations Inc.
Landover, MD
Call Center Representative (TSA Contractor)
11/2002 - 2/2006
Responded to consumers inquiries regarding TSA’s policies and procedures in an excess of 100-180 emails per work day
Worked closely with security specialists, correspondence and ombudsman departments
Escalated security threats to specialists and perform the necessary follow-ups
Library of Congress
Washington, DC
Library Technician
3/2000 - 12/2001
Processed requests for research information and compiled information on related topics for researchers
Acquired necessary books, serial & audiovisual publications, documents, and other materials for library patrons
Organized any returned books and documents to be placed back on the shelved
Furnished information on facilities and rules
EDUCATION
University of Phoenix - Associates of Art in Accounting
Anticipated Date of graduation: May 2012
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