IT support specialist

Objective: Seeking an opportunity within the Information Technology field, as

A solutions Oriented IT Professional with notable certifications and

A broad range of IT initiatives and implementations of IT solutions in

The direct support of today’s business objectives and the

Ongoing demands in the IT Fields.

Education: Signal Learning, Mishawaka, In. March 2008 – September 2008

Atlas Copco, Rock Hill, Sc. August 1995 – September 1995

Quincy Compressors, Quincy, IL. February 1988 – March 1988

Certifications: Comptia A+ (pending)

Microsoft Network + (pending)

HDI Help Desk Analyst

Microsoft Certified Professional (MCP)

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified Systems Administrator (MCSA)

IT Skills:

Proficient in the installation of operating systems including Windows XP Home, Windows XP Professional, and Windows Server 2003. Extensive work with various Windows applications including but not limited to Excel, Word, Internet Explorer and Outlook. Technical problem solving and trouble shooting skills with Active Directory, Group Policies, DHCP, WINS, DNS, and TCP/IP configurations. Experienced in various networking setups including installation of switches, routers, Cabling, and network cards.

Work History:

Canteen Services , Coldwater, Mi. (10/2008 – To Present)

Hardware, Software Support Technician, Perform helpdesk repairs and support to users

Three Rivers Compressed Air, Columbia City, In. (5/2007 – 09/2008)

Air compressor service technician, job duties, to perform repairs and service on all

Types of air compressors and related equipment in the air compressor field.

Brehob Corporation, Elkhart, In. (9/2006 – 5/2007)

Air compressor service technician, job duties, to perform repairs and services on

Quincy and Gardener Denver air compressors along with many other makes and

Models of air compressors and related equipment.

Ingersoll Rand, Northern Air center, Goshen, In. (2/2006 – 9/2006)

Air compressor service technician, job duties, servicing and repairing air compressors,

Air dryers, and other related equipment.

Air Equipment Sales and Service, Elkhart, In. (8/1987 – 12/1990) – (4/2004 – 2/2006)

Service Manager / Service Technician, job duties, to run the service department,

Deploying service tech’s, issuing job orders and assigning jobs and talking with the

Customers and understanding their needs.

Solid Oak Inc., Elkhart, IN (2/1990 – 4/2004)

Maintenance Manager, job duties, to operate the maintenance dept. and to deploy maintenance

Personnel, and to allocate jobs. To implement a pm program to cut down on down time hours

Due to equipment failures, due to the lack of maintenance, troubleshoot and repair of equip.

Military- UNITED STATES ARMY, FT. McClellan, and Al. (2/1983 – 2/1987) Rank E-5 HONORABLE

References will be provided upon request.

Last Activity Recorded: September 16, 2008 Microsoft Certified Professional ID: 6214959

RICK BANCROFT 54756 COUNTRY MANNOR PLACE

ELKHART, IN 46514 US *********@*******.***

Microsoft Certification Status

Credential Certification / Version Certification / Version Date/ Achieved Date

Systems Administrator Microsoft Windows Server 2003 September 16, 2008

Desktop Support Technician Microsoft Windows XP May 22, 2008

Professional MCP 2.0 -- Certified Professional May 15, 2008

Microsoft Certification Exams Completed Successfully

Exam ID/ Description Date/ Completed Date

291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.

September 16, 2008.

290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

August 14, 2008.

270 Installing, Configuring, and Administering Microsoft® Windows® XP Professional

June 03, 2008.

272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft® Windows® XP Operating System.

271 Supporting Users and Troubleshooting a Microsoft® Windows® XP Operating System

May 22, 2008.

May 15, 2008.

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