Windows System Administrator
Resume:
Philip L. Davis
*** *** ******** ***, *****, SC *9650
******@*********.***
SUMMARY
Performance-driven IT professional with 10 years of experience in a wide variety of responsibilities including Enterprise Architecture and Intel Integration Engineering for Global and Fortune 500 companies. Proven track record in all aspects of systems administration. Project management of a variety of IT projects. Expertise in the development of a consistent operating environment and creation of a single, uniform image. Successful in the QA testing and deployment of wide variety of software installs, upgrades and patch management to thousands of users worldwide. Earned a reputation for productivity, professionalism and reliability, with the ability to solve complex problems while rarely needing to escalate issues.
QUALIFICATIONS
• Researched, recommended and implemented new technologies and processes
• Simplified the Patch Management process for 8,000+ global desktops
• Managed testing, piloting, and deployment of enterprise wide software installs and upgrades
• Developed a consistent office environment image build and software standards
• Built, configured and maintained Model Office for Quality Assurance Testing
• Contributed in Windows XP Migration and Enterprise Domain Consolidation projects
PROFESSIONAL EXPERIENCE
ELECTRONIC DATA SYSTEMS \ HEWLETT PACKARD (for AIS) – Greenville, SC
Infrastructure Integration Engineer
2007 – 2009
Managed the testing and deployment of global software installs, upgrades and security patches
• Updated the security patches on the 8,000+ global corporate desktops and laptops to current levels after assuming a nearly non-existent patch management process.
• Reduced business complexity and cost of operations by simplifying the global patch management process, transitioning from manual deployment to Windows Server Update Services.
• Streamlined the patch management notification, tracking and reporting to keep management informed as to the status of the patch management levels.
• Developed and maintained the global standard image build and standardized the imaging process by working with the global architecture team to determine the best practices, implementing tool sets that aided in structuring a more efficient imaging and deployment process.
• Performed System Administration of Windows Server 2003 on both IBM servers and VMWare.
• Produced then maintained a standard enterprise image build for desktops and laptops and an end-to-end best practices process to aid in configuration management and deployment ease.
• Migrated thousands of corporate users to Windows XP SP2 with minimal interruption to the users and no effect to the infrastructure.
• Assisted in using Quest Domain Migration and Active Directory to successfully migrate user’s data and settings with no negative impact to the users or during Enterprise Domain Consolidation.
• Consulted on isolation and remediation of complex problems in a 3rd level support role by troubleshooting and researching issues and involving the supporting vendor when necessary.
Software Architect
2005 – 2007
Set procedures for image creation and upkeep and managed Quality Assurance testing of software
• Implemented several new technologies into desktop and laptop images to automate setup steps resulting in decreased technician setup times for all hardware deployments.
• Documented and presented new technologies to client management for approval.
• Prepared technical and user documentation for developed procedures and applications.
• Maintained current corporate and retail desktop and laptop images with needed software updates and security patches.
• Worked with the support groups and application development groups to ensure that images adapted to a shifting organization structure.
• Built and configured the local Model Office, assembling a simulated normal work environment that mirrors the production environment in order to provide a proper testing environment.
• Managed Simulated Live Running Testing, Operational Acceptance Testing and User Acceptance Testing of new applications, software deployment and processes.
• Completed migration of retail desktop images to Windows XP.
• Performed administration of the FTP server on Windows Server 2003.
• Maintained the software library by receiving, storing and cataloging all software, software updates and software betas to store and track all enterprise software in a single location.
• Assisted in the resolution of complex infrastructure problems and issues.
AHOLD INFORMATION SERVICES (AIS) – Greenville, SC
Software Architect
2002 – 2005
Managed projects to update current images and image procedures and to develop new kiosk images
• Researched, analyzed, recommended and implemented new technologies, standards, processes, tools, techniques, hardware and software based on an understanding of the company’s organizational strategic direction, technical context and business needs.
• Defined project scope, deliverables and implementation dates of a large scale project to update all desktop images on all hardware types with current software versions and security patches.
• Supervised tasks and provided technical leadership of imaging team to ensure efficient use of time and resources while updating the desktop images.
• Conducted exhaustive testing of new images and applications through System Integration Testing and User Acceptance Testing to ensure desired performance and conformity to standards.
• Interfaced with hardware vendors to stay current with their Hardware Roadmap and assist the Procurement team in acquisition of new hardware.
• Developed, configured, tested and implemented two secure kiosk images: one for job applicants in retail stores and one for warehouse users to access their benefits information.
LAN\Desktop Support Technician
2000 – 2002
Performed support and change management functions for 900+ users
• Provided 2nd level technical support to local network and system users, identifying and resolving client problems and concerns with office automation equipment, hardware and software.
• Reviewed, monitored and upgraded office systems hardware and software to meet user needs and conform to organizational standards.
Computer Help Desk Operator
2000
Provided telephone support to all company personnel and contractors
• Supplied 1st level technical support and tracked issues in the problem management system.
ROBERT HALF INTERNATIONAL – Greenville, SC
Computer Consultant
1999
Performed IT support for client companies
• Contributed technical assistance to companies on a contract basis including computer setup, software installs, help desk and networking setup.
NEW HORIZONS COMPUTER LEARNING CENTER – Greenville, SS
Account Executive
1997-1998
Drove sales of training and development learning solutions
• Developed new business while increasing business with existing clients.
EDUCATION, CERTIFICATIONS AND TRAINING
Bachelor of Science, Humanities, Bob Jones University
MCSE, MCP+I and CompTIA A+ Certifications
ITIL Service Support and ITIL Service Delivery Training
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