desktop support engineer

NELLURI SASIKUMAR

Email: *******.****@*****.***

****************@*****.***

Mobile No: +91-809*******

Having 3+ Years of Experience in the IT Field as System Eng and Tech Support

Carrier Objective:

To use my skills, experience and adaptability to obtain a systems administration, engineering or programming position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

Personal Profile:

MCSE 2003

Presently working as System Administrator with Lecord Consulting Pvt Ltd.,

3+ years of experience in IT infrastructure service and support.

Experience in Administration with, Windows 2003, Experience in Software Installations, AD, DNS, DHCP Installation and configuration. Presently handling all system and networking operations.

Experience Summary:

Working as Sys Admin in Lecord Consulting Pvt Ltd., Bangalore. (From April 2009 to Till Date).

Worked as Hardware Engineer in GIPDCE&T (Government Institute for Post Diploma Courses in Engineering and Technology) Polytechnic College, Tirupati. (From Feb 2008 To March 2009)

Educational Qualification:

BSc Mathematics from Madras University College, Chennai in May 2010.

Lecord Consulting Pvt Ltd

Role\Designation: Sys Admin

Tenure: April 2009 to Till date

Job Profile:

Responsibilities

Good Knowledge of system Hardware.

Good knowledge of Windows, including ADS (Active Directory Services).

Creation of New User Account, Deletion of User Account, group management in Active Directory.

Creating of distribution and security groups, giving permissions, setting owners for management in Active Directory.

Creating, Managing and Setting Permissions for Public Folders.

Configuring DHCP

Setting the Disk Quotas.

Troubleshooting all the issues related to MS office.

Creating and managing the group policies depending on the requirements.

Work also involves performing hands-on hardware and software installations on a variety of different platforms.

Serve as the initial point of contact for resolution of Work group related problems in a 300-user environment.

Troubleshoot diagnose and resolve technical issues surrounding on Windows 98 / 2000 Professional and XP Professional.

Technical Support by remotely taking the Client PC concepts to end users.

Installed and Configured Network Printer.

Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.

Troubleshooting all variety of Dot Matrix, LaserJet’s, Inkjets, Office jet products.

Able to clearly understand problems and find positive solutions by Trouble shooting.

GIPDCE&T

Role\Designation: Hardware Engineer

Tenure: Feb 2008 to March 2009

Job Profile:

Responsibilities

Performed installation of PC's.

Supported end users in problems with using desk top applications.

Resolved application queries and incidents.

Performed software support such as software updates, configurations, software rebuilds and client installation.

Performed desktop application installation and configuration.

Performed installation, configuration and trouble shooting printers.

Personal qualities & strength:

Quick learner and smart worker with a Result oriented approach.

High analytic and quantitative with Good communication skills.

Ability to work under pressure and willing to take up challenge.

Personal profile:

Name : SASIKUMAR .N

Father’s Name : Mohan Rao .N

Date of Birth : 22-08-1985

Nationality : Indian

Languages Known : Telugu & English

Declaration:

I here by declare that the information shown above are true to the best of my knowledge and belief.

Place : Bangalore

Date :

(N.SASIKUMAR)

Contact this candidate