QA Consultant / NICE Recording System Consultant

MUSTAFA BAHADIR OZGUVEN

Serif Ali Mah. Cetin Cad. Koroglu Sok 9/10 Umraniye-Istanbul/Turkey

+905********* *********@*****.***

TARGET POSITION : SENIOR CONSULTANT

Need H1B Sponsorship

PROFESSIONAL EXPERIENCE

3-D Information Technologies Distrubutor of NICE Systems, Istanbul Turkey

Product Manager / Consultant 2010 to Present

• Hold full responsibility of NICE Systems products on Turkish Call Center Market

• Responsible for Implementation Projects (Quality Management, Interaction Analytics, RTI Etc.)

• Consultancy on Quality Management

3-D Information Technologies Distrubutor of NICE, NICE Systems Istanbul Turkey

Consultant 2008 to 2010

• NICE Quality Management consultancy for 5 Turkish Banks

• NICE Quality Management consultancy for biggest Call Center of Turkish Telco Contact Center

3-D Information Technologies Distrubutor of NICE Systems, Istanbul Turkey

WFM Consultant / Engineer 2007 to 2008

• InVision WFM Solution implementation and consultancy for 2 Turkish Telco Contact Center

Asteknik Utax Turkey , Istanbul Turkey

Technology Asistant 2006 to 2007

• Implementation New Generation Utax Copiers to Clients networks

Trios Software Istanbul Turkey 2003 to 2006

Technical Manager / Software Developer

• Developing software solutions for various sectors (Call Centers, Technical Services, Hospitals)

Logos Software, Istanbul Turkey

Software Developer 2001 to 2003

• Developing software solutions for various sectors

Basak Insurance (Groupama Ins.), IstanbulTurkey 1999 to 2001

Software Developer

• Working on Development team for in-house Insurance Business software

EDUCATION

Anadolu University

Faculty of Business Administration 2011-

Istanbul University

Computer Programming 1996- 1998

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