QA Tester

Florence Mohana Priya.C

Email : ********@*****.***

Phone: 248-***-****(Austin)

Mobile : 626-***-****

Experience Summary

• Around 6 years of IT experience in Software Quality Assurance and Software Testing (Manual and Automation), with a strong blend of software development and testing.

• Experienced in working with Agile / Scrum approach of Testing.

• Involved in testing phases such as test designing, test planning, test execution and defect analysis.

• Have in-depth understanding of V model of testing, Software Development Life Cycle and QA methodologies along with CMMI level 5 procedures standards.

• Test Management experience using Quality Centre 9.2.

• Software Automation Testing using QTP of various client/server applications.

• Exposure to various types of testing such as Smoke Test, Functional Testing, Integration Testing and Regression Testing.

• Expertise and Experience in writing Test Plans, Test Scripts and Test Design documentation as per specifications and requirements.

• Involved in Defect Management and Bug verification.

• Good understanding of all Quality Management Processes & CMMI Level 5.

• Domain knowledge includes Banking, Insurance Sector and ERP.

• Involved in all phases of Software Development Life Cycle and Software Testing Life Cycle.

• Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies and undertake challenging tasks.

Global Software Certifications

1. CSTE: Certified Software Tester from QAI (Quality Assurance Institute)

2. ISTQB: Foundation Certificate in Software Testing from International Software Testing Qualifications Board

Testing Tools and Skills Summary

Capture/Playback : QTP

Test Management Tool : HP Quality Centre 9.2

Defect Tracking Tool : HP Quality Centre 9.2

Web Technology : ASP. Net, VB. Net, XML, HTML

Operating System : Linux 6.0, UNIX, Windows 9x/XP, Windows – NT,

MS-DOS

RDBMS : Oracle, MS-SQLServer 7.0,MySQL, Sybase,Ms-Access.

Languages : C++, C, Java, JDBC, RMI, Servlets, JSP, COM+, EJB, Java Beans

Education:

Bachelor of Engineering in Electrical and Electronics

Professional Experience

1. ITaaS Enhancements and Regionalization

Client DELL Inc

Role Senior Test Engineer

Duration September 2008 – January2009

Team Size 21

Software Testing Tools: Manual Testing, Ad-Hoc Testing, Quality Centre 9.2, Agile Methodology.

Project Description:

Environment: Testing Project H/w: Pentium III Dell Server S/W: SIEBEL CRM 7.0, J2EE, .NET, MS SQLSERVER 2000, ORCALE11i, Citrix, Dragnet, IE 6.0, QTP 8.0/9.1, Rosebud, Quality Center 9.1, OPAS, ATRIUM, DOMS – Mainframe tool, Del Remote monitoring (DRM), OFS, DTX, EMEA systems (GEDIS, OMEGA with Oracle 11i)

Description: Different projects were carried out like MSSB (US and EMEA), RDM, GSD. Agile is the methodology selected for this RMM platform in DELL that offers various business offerings to SMALL to LARGE business customers. More complicated interfaces linked with various applications to perform the critical DELL business.

Phase 1 MSSB (US and EMEA): The MSSB offering - An offering geared to small-to-medium sized businesses as a way to become their IT department. Its goal is to monitor the customer’s IT environment in a way where the customer will not have to, ultimately making all IT issues unrecognizable to the customer so that they can focus on the success of their business. The MSSB offering was created on the base-work of 5 different capabilities: Sales, Service Desk, Dell Badge Field Technical Services, Network Operations Center , and the Back Office. Each capability is responsible for the installation of SilverBack, monitoring the customer’s system, dispatching a field force unit to provide on-site customer repair, as well as providing the sales for any break/fix or upgraded necessary for the maintenance of the customer’s environment. Where SALES capability will be responsible for the US and EMEA customer’s orders to be created in the system and Back Office Capability is responsible for all the billing for the services that were offered for the customer.

MSSB US customers project uses the applications DOMS that was built in TANDEM (Mainframe) for the order generation, SIEBEL CRM 7.0 and maintaining the complete information of the customer and their services ordered and for the bill generation, OPAS (BMC Remedy) tool is used for all the Service Desk operations by the Service Desk agents, Network Operation Center agents and Field Force Agents. Dell Remote Monitoring (DRM) & Atrium (BMC Remedy) for maintaining the Asset information of the customers.

MSSB EMEA customers project uses the applications GO – GEDIS built in .Net and OMEGA built in ORACLE 11i for the order generation, SIEBEL CRM 7.0 and maintaining the complete information of the customer and their services ordered and for the bill generation, OPAS (BMC Remedy) tool is used for all the Service Desk operations by the Service Desk agents, Network Operation Center agents and Field Force Agents. Dell Remote Monitoring (DRM) & Atrium (BMC Remedy) for maintaining the Asset information of the customers.

Phase 2: RDM: DELL Modular Services is the called as RDM and this is the other business service offered by DELL for its larger customer. This project uses the DOMS, SIEBEL CRM, OPAS, ATRIUM applications to support its business.

Responsibilities:

• Performed estimation efforts on complex projects and tracks progress.

• Worked on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.

• Drafted and revised test plans and scripts.

• Executed test scripts according to application requirements documentation.

• Logged defects and makes recommendations.

• Documented, evaluated and researched test results.

• Retested software corrections to ensure problems are resolved.

• Documented evolution of testing scripts for future replication.

• Identified, recommended and implemented changes to enhance the effectiveness of quality assurance strategies.

• Lead in analyzing project requirements and design.

2. Yahoo Toolbar for IE and Firefox

Client SBC Yahoo

Role Software Test Engineer

Duration November 2007 – June 2008

Team Size 6

Software Testing Tools: Manual Testing, Ad-Hoc Testing, Quality Centre 9.2, Load Runner 7.2

Project Description:

Yahoo is one of the world’s best search engines freely available and very widely used. Yahoo toolbar incorporates all the features that Yahoo provided (Eg. Yahoo search, User sign in to mail, Yahoo messenger, etc from the toolbar) which enhances the user friendliness in exploring various features of Yahoo. Yahoo toolbar Team looks in the UI and functionality of the entire Yahoo Toolbar for seven countries: US, UK, Korea, Dutch, Taiwan, France and Hong Kong. Thus each issue of the toolbar was tested and also regression tests were done to make sure it is functioning optimally, effectively and efficiently. These test were performed for both the browsers IE and Firefox on two OS Windows XP and MAC 1.1

Responsibilities:

• Involved in the SDLC right from the Application design, development of the functionality

• Responsible for writing Test Cases according to the requirements.

• Involved in data validation and data verification for the UI.

• Involved in writing queries (SQL) for data validation.

• Involved in creating tables in the database for testing data.

• Involved in Functional Testing, Integration testing and System testing.

• Tested the UI for different browser compatibilities (Ex: IE, Firefox, Mozilla) .

• Involved in Identifying defects and also defect tracking.

• Preparing Test report, Bug report documents.

• Involved in Regression Testing with QTP for different versions of the Application.

3. SAP Advanced Distribution Systems (SAP ADS)

Client Royal Mail Group (RMG)

Role Software Test Engineer

Duration July 2006– June 2007

Team Size 10

Software Technologies: SAP

Testing Tools: Manual Testing, Ad-Hoc Testing, Test Director 7.2

Project Description:

RMG (Royal Mail Group) has an SAP application aimed at simplifying the RMG’s Operations. It is a completely integrated SAP system catering to the different requirements of the RMG operations. SAP R/3 , Workplace and Portal are taking care of the running Royal Mail Group’s data centres, data networks, voice services, desktop computers, and over 600 business application systems.

The Total RMG management comes under one common hub, which ultimately is catered by the SAP application.

SAP Advanced Distribution System – SAP system that takes care of the Cash Centre and its related Activities. It is a Cash Distribution Centre.

Responsibilities

• Involved in Test Plan Preparation.

• Responsible for writing Test Cases according to the requirements.

• Involved in data validation and data verification for the UI.

• Involved in writing queries (SQL) for data validation.

• Involved in creating tables in the database for testing data.

• Involved in Functional Testing, Integration testing and System testing

• Designing and Developing Effective Test Cases.

• Reviewing of Test Cases.

• Test Data Preparation and Reviewing.

• Execution of Test Cases.

• Defect Tracking and Reporting.

• Functionality Testing.

• Integration Testing.

• System Testing.

4. Hospital Management System (HMS)

Client St. John Hospital & Medical Center, Detroit.

Role Software Test Engineer

Duration January 2006 – July 2006

Team Size 5

Software Testing Methodology: Manual Testing and automation Testing.

Test Director 7.2

Technologies : Jdk 3.0, EJB, Jsp, Jdbc, HTML,

Struts, Servlets, Java Script, Apache web

Server, Jrun, Oracle, VSS, Windows

NT/2000/XP.

Project Description:

HMS is application software for St. John Hospital & Medical Center, Detroit. The HMS application will automate the daily operations of a hospital. The project keeps track of the doctors (providers) and patient demography details; The Application keeps the full information about the patient record, their provider, their billing information, employer, reference physician and their insurance HIPAA policy. Hospital Management System prints HCFA 1500 insurance forms. It also takes care of the doctor’s appointment details, custom statement forms and insurance layouts. The system also generates invoices, patient wise invoice, and staff shift schedule for every patient.

Responsibilities

• Involved in Test Plan Preparation.

• Designing and Developing Effective Test Cases.

• Reviewing of Test Cases.

• Test Data Preparation and Reviewing.

• Execution of Test Cases.

• Defect Tracking and Reporting.

• Functionality Testing.

• Integration Testing.

• System Testing.

• Involved in Regression Testing using automation tool Win Runner 7.5

5. Accounts Track

Client M/s. Execucor Inc, Dallas

Role Software Test Engineer

Duration March 2005 - December 2005

Team Size 5

Software Testing Methodology: Manual Testing, Test Director 7.2

Technologies : Jdk 3.0, Jsp, Jdbc, HTML, Struts,

Servlets, Java Script, J Run, Apache web

Server, Oracle, Windows NT/2000/XP.

Project Description:

This project is designed for accounting functions and inventory control system. It contains many advanced features such as three styles of invoicing (service, distribution and recurrent), multi-currency capabilities, multiple bank account capabilities, multi-warehouse inventory control the system posts foreign currency transactions to separate journals

Responsibilities

• Designing and Developing Effective Test Cases.

• Reviewing of Test Cases.

• Execution of Test Cases.

• Defect Tracking and Reporting.

• Functionality Testing.

• Integration Testing.

• System Testing.

• Testing Main Release and Patches of Application.

6. Banking Enterprise Management

Client Chimayo Financial Services Pvt. Ltd.

Role Software Test Engineer

Duration April 2004 - February 2005

Team Size 5

Software Testing Methodology: Manual Testing, Test Director 5.0

Technologies : Jdk 3.0, Jsp, Jdbc, HTML, Struts,

Servlets, Java Script, Windows

NT/2000/XP.

Project Description:

Banking Enterprise Management is a powerful addition to current accounting software. It has been designed to vastly reduce valuable time entering bank statements into accounting software by up to 80%.It will import and manage electronic bank statements, automatically assign categories to transactions and rename payee fields. All the search and replace criteria are defined, leaving you in total control and giving the freedom to customize the program to suit client needs. This product is suitable for use by the organization users managing their accounts all the way up to Corporate Accountants.

Responsibilities:

• Designing and Developing Effective Test Cases.

• Reviewing of Test Cases.

• Involved in Test Data preparation and Reviewing.

• Execution of Test Cases.

• Defect Tracking and Reporting.

• Functionality Testing.

• Integration Testing.

• System Testing.

• Testing Main Release and Patches of Application.

7. ERP management Systems

Client Atlas Coffee Company, Seattle.

Role Software Test Engineer

Duration June 2003 - March 2004

Team Size 6

Software Testing Methodology: Manual Testing, Test Director 5.0

Technologies : Jsp, Jdbc, HTML, Servlets, Oracle, Java

Script.

Project Description:

ERP management systems is an Enterprise Resource planning (ERP) based Software Application developed for ATLAS Coffee Company Ltd. Inventory Control Helps to track and manage the company’s inventory, purchasing, manufacturing, packing, shipping and other business related activities. Purchasing module is used for ordering, tracking and receiving both inventory items and assets. Purchasing utilities sets parameters for items regularly brought and creates purchase orders automatically. The inventory module adjusts and track all stored items whether they are assets or inventory items. It can perform recording locations information, inventory issue, and aging, lot/serial number tracking and maintaining multiple warehouses. Inventory use is measured by inventory adjustments, items issued and work orders. Shipping module lets you add, track, and maintain shipping orders, creates orders to direct product delivery to any number of customer locations. Work orders schedule and track internal request for work including preventative, emergency, and scheduled maintenance. Work orders are used for making an assembled item. Assets module let us maintain tangible assets and intangible assets such as licenses and calculate their depreciation. Reports module help summarize and interpret the data stored in your system. Each module (Purchasing, Shipping, etc.) provides a number of reports; it also provides “Today’s Checklist,” a summary of information about the day’s schedule.

Responsibilities:

• Execution of Test Cases.

• Functionality Testing.

• Involved in Preparation of bug reports.

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