Customer Service Developer

Valerie G. Harris

***** ****** ***** | Houston, TX 77084 *********@*******.***

Education

UNIVERSITY of TX at ARLINGTON

Arlington, TX

Bachelor of Arts

Interdisciplinary Studies

2002

Portfolio

Alliance Reps.

www.alliancereps.com

All-Pro Products

www.allpro-products.com/index.asp

UTHSC

sfs.uth.tmc.edu

Clog Warehouse www.clogwarehouse.com

Custom Information Services www.customis.com

WEB APPLICATION DEVELOPER

Web Project Planning, Programming, and Support Experience

Proven ability to transform business concepts into interactive, web applications and plan projects within a collaborative, team environment. Use a combination of Agile development and Microsoft coding standards and best practices to plan, develop and maintain applications for use on the Internet or Intranet. Gained experience working primarily within the Energy and Software Sales industries as a Contractor for multiple employers.

Technical Skills

Web Technologies: HTML, XML, CSS, ASP, VBScript , ASP.NET, C#, VB.NET, DHTML, JavaScript, JQuery, ODBC, ADO, AJAX

Database: Access, SQL 2000, SQL 2005, SQL 2008, ODBC, ADO

Servers: Windows 2000 and 2003

Software: Visual Studio 2010, Visual Interdev, Dreamweaver, FrontPage, Photoshop, Visio, MS Office

Work History

Concorde Consulting, Houston, TX Contract - ASP.NET Developer, 2011-Present

Developed web applications that connected to SQL data source

Develop and support Classic ASP and ASP.NET web application using VBScript and VB.NET

Kelly IT, Houston, TX Contract - Applications Developer, 2008-2011

Adhered to DOW’s W3C compliance standards.

Programmed web applications using Classic ASP, VBScript, and JavaScript

Developed ASP applications to interact with SQL and Access databases

Assist in the creation and implementation of web standards for web applications

I-Quantum Solutions, Houston, TX Software Developer, 2007-2008

Maintained websites on Windows 2000 server using IIS and third-party hosting providers.

Developed ASP web-based interfaces to interact with SQL 2000 and SQL 2005 databases.

Programmed Classic ASP and VBScript web applications for international energy companies

C# and Visual Studio.NET web application development

Alliance Manufacturer Reps., Houston, TX Direct - Web Programmer, 2006 - 2007

Responsible for full life-cycle development and maintenance of all web development projects

Developed a custom ecommerce web application that connected to legacy software’s data

Developed a custom portal web application for easier B2C communication

Provided desktop technical support for internal computer errors as needed.

Created storyboard and web templates for President and IT Manager’s project approval

Produced end-user and technical documentation for all web applications

Robert Half Technology, Houston, TX Contract - Network Support Technician, 2006

Responsible for data reporting and website maintenance within Financial Services department

Redesigned the Student Financial Services website using UTHSC-H’s web standards

Utilized DOS-based internal financial aid and banking software to create financial reports

Custom Information Services, Arlington, TX Direct - Web Developer, 2001 - 2006

Responsible for full life-cycle development and maintenance of all web development projects

Recognized for providing excellent customer service to clients and resolving application errors

Improved website’s ranking on major search engines using SEO and paid advertising

Developed websites and ecommerce web applications for manufacturing and retail companies

Maintained websites on internal and third-party Windows web servers

Provided front-end maintenance to ASP.NET 1.0 applications per client request.

Created storyboard and web templates for Client review and project approval

Produced end-user and technical documentation for all web applications

Incorporated Section 508 and W3C developer standards

Designed brochures, graphics, pamphlets and flyers for internal and client marketing initiatives

Developer Experience

iSight Web Application – Using ASP, VBScript, C#, .NET, programmed a complex visual business performance tracking tool. Used SQL backend and Fusion Charts to create dynamic graphs.

iCost Web Application – Using ASP, VBScript, C#, .NET, programmed a complex, budget and expenditure solution that supports the effective execution of projects. Used SQL backend and Fusion Charts to create dynamic graphs. Key features include the ability select a date range to display cost input screens, scenario save and manipulation and a custom report generator.

Alliance Manufacturer Reps. – Using ASP, developed a fully-functional, complex, portal website with Administrator back-end to manage dynamic data and Customer login features to access additional features and content not available to Anonymous users. In addition, developed a Find Your Rep and Lines by State search features that locates and categorizes Alliance Sales Agents and represented manufactures by state, county, city and zip.

All-Pro Products – Using ASP, developed a fully-functional, online ordering website that connected to external purchase order software. Designed website using Adobe Dreamweaver

and Photoshop

UTHSC Financial Aid Website – designed and developed the Student Financial Aid website that adhered to the W3C, 508 and UTHSC-H’s own web accessibility-usability guidelines and best practices. Assisted department managers with selecting relevant content, PDFs, images, and promotional material then added it to the website.

Custom Information Services – redesigned corporate website to improve functionality, reduce content and incorporate interactive features that would call customers to action to improve leads. Using WebCEO and Web Position, optimized web pages causing an improvement in search engine ranking and more web pages listed with major search engines. Website was featured on WebProWorld’s online newsletter and received praise from experts within the web development community based on design and functionality.

Able to Relocate & Travel Extensively Available for Full-Time & Contract Assignments

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