Customer Service Manager
Resume:
Mark Hoffman
Denver, CO *****
*.********@*****.***
Summary of Qualifications
● Excellent interpersonal communication and efficient response to client inquiries
● Two years claim handling experience in growing department that requires attention to detail regarding coverage issues
● Proficient with all aspects of fund accounting, reconciliations, pricing schedules and monthly reporting
● Positive, strong willing self starter with dedicated customer service satisfaction
● Commercial banking experience with fraud and security training
Education
University of Missouri-St. Louis
Bachelor of Liberal Studies in Business and Psychology December 2008
St. Louis Community College at Meramec December 2003
Associate of Arts Degree
Employment
Farmers Insurance 09/09 – Present
● Auto Physical Damage Field Adjuster for Farmers, 21st Century, Bristol West and Foremost
● Make repair decisions, manage insurance company expenses, maintained a 98% customer satisfaction rate, 100% audit scores
● Bristol West Coverage OCR
● Evaluate liability and determine coverage for the non-standard book of business
Skateworld of Kansas City 01/09 – 01/10
● Ran public and private skating sessions
● Responsible for safety, entertainment and teaching skating skills
Kelly Financial Services for State Street Bank and Trust 12/07 – 08/08
● Fund Accountant that was responsible for day to day operations of 23 accounts
● Responded to fund manager inquiries regarding fund performance
● Prepared and reported net asset information for assigned portfolio products
● Produced and verified financial statements, trust reports and daily NAV reports
● Gathered monthly accounting control reports reconciliation
Marriott Hotels and Resorts 03/01-05/07
● Food and Beverage team member
● Cross trained in all front of house positions
● Improved Guest Satisfaction Scores in Room Service by 30%
● Cultivated local and return guest loyalty throughout the years
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