Customer Service Seeker

Shalanda Jones

** ********* *****

Covington, GA 30016

Phone: 423-***-****

********.*****@**.***

*********@*****.***

Objective:

My goal is to obtain a position in this growing industry. I have substantial experience and outstanding skills in customer service and administrative office management; with years of transportation and guest services experience. I am accustomed to working in a fast paced environment with the ability to think quickly and handle difficult situations in a professional manner.

Education

Virginia College School of Business and Health

July 2009-Present

Administrative Office Management

Miller-Motte Technical Community College

July 2008- June 2009

Business management

Brainerd High School

August 1996-1999

Awards

Miller Motte Technical College Dean’s List 2007 & 2008

Virginia College President’s List 2009 &2010

Experience

November 2008- present,

Virginia College School of Business and Health, Administrative Assistant/Receptionist

(meet and greet clients, scheduling appointments for cosmetology clients, assist clients over the phone, perform simple account procedures, training and monitoring other receptionist and staff, overseeing daily operations, establish and maintain financial records, promoting and marketing the cosmetology dept., and I have skills in the use of operating office equipment: Excel, Microsoft office, PowerPoint, data entry, Outlook, word processing, Etc.)

October 2011- present

Amazon.com, Sorter Sorter, tote wrangling, packing, problem solving

August 2008- October 2011

Hampton Inn, Sales Assistant/ Night Auditor

Night audit completion, outbound calling on leads, guest services, light housekeeping, stocking

March 2007- December 2008

StayBridge Suites, Guest Service Representative

(Assisted guest with reservations, checked guest in and out, 3rd shift night auditor, switchboard operator, making sure guest are satisfied with their stay, etc.)

July 2001- July 2007,

Special Transit Services, Driver

(Transported clients to and from doctor appointments, transported students to and from school, completed the process of daily paperwork, did minor inspection on vehicle, and cleaned vehicle daily)

Reference Available Upon Request

Contact this candidate