Customer Service Manager

JOSE GREGORIO MORA GONZALEZ

Urb. Los Cardones, Barquisimeto, Lara, Venezuela, 3001 025*-*******, 041********, ******@*****.***

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Profile Professional with extensive experience in Computer Engineering. With solid knowledge of programming languages such as Java, VB. NET, C, Java script, HTML, XML, XSLT, XPATH and ANSI COBOL mainframe languages 74 and 85. Proven experience in implementing systems in the area, as well as designing and managing databases.

Demonstrated leadership skills in team work, personnel management at the managerial level, in situations demanding effort under pressure.

Accustomed to reading English books and manuals related to computer science and other areas.

Systems Development Professional Accomplishments

Payroll System. We achieved the actual payment of payroll over the Internet.

System Statements. Was achieved giving a fast and efficient service to customers.

Service Payment System. We achieved the payment of services by various means including: lockers, ATMs and the Internet.

Database

Creation of Data Base Management. Achievement is the creation of Database Management in accordance with regulations.

Leadership skills Ability

Research Capacity

Personnel Management

Customer Service

Proactive

Ability to train

Adaptability

Employment History

Data Base Manager

Central Banco Universal, Barquisimeto, Lara, Venezuela

1998-2010

Advisor

National Bank, San José, Costa Rica

. 1997

Project Leader

Casa Propia EAP, Barquisimeto, Lara, Venezuela

1995-1997

Analyst System

Banco Hipotecario Consolidado, Barquisimeto, Lara, Venezuela 1990-1995

Education

Information Engineering University Lisandro Alvarado (UCLA), Barquisimeto, Lara. 1991

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