Customer Service Representative
Resume:
Elizabeth Guevara
Miami, FL 33168
Objective
To obtain a Customer Service Representative position with an opportunity to enhance liaison with customers and other business partners, while meeting or surpassing company expectations.
Qualifications Summary
Bilingual with excellent knowledge of modern office practices and procedures. Exceptional organizational and planning skills. Work well and efficient under pressure. Strong leadership skills with the ability to work in a team environment in order to achieve the goals and objectives of the company.
Experience
Slonim International Medley, FL
Customer Service Representative Apr. 10 to date
Received callers at establishment, determined nature of business and directed callers to destination.
Sorted data, such as forms, correspondence, checks, receipts, bills and sales tickets, into specified sequences or groupings, such as by address, code, quantity and class.
Filed correspondence, cards, invoices, receipts and other records in alphabetical and numerical order and according to subject matter.
Daily processing of customers’ orders.
To search for the best freight rates available to the company for outbound cargo.
Techno Marine Miami, FL
Customer Service Representative Dec.’06 to Jan. ‘09
Managed the Northeast and Southeast stores. Obtained orders from sales representatives as well as directly from dealers by telephone and via e-mail. Accurately and efficiently oversaw the shipment of the order in order to meet the dealers’ and sales representatives’ deadline.
United Site Services Medley, FL
Customer Service/ Sales Nov’05 to Aug. ‘06
Directed callers to the appropriate correspondent, handled customer complaints, proficient with database system, responsible for accepting orders and managing sales.
Broward Motorsports Davie, FL
Office Clerk/ Accounting Aug ’00 to Oct. 05
Located and notified customers with delinquent accounts and received callers at establishment, determined nature of business and directed callers to destination. Attempted to secure payment, using postal services, telephone and personal visits.
Wrote, typed, and entered information into computer to prepare correspondence, bills, statements, receipts, checks and other documents.
Located customers to collect installments, overdue accounts, damage claims and non payable checks.
Education
Hialeah High Sr. High School Hialeah, FL
High school 1996
Training
Miami Dade Community College Kendall, FL
Child Care/40hrs 2002
Public Notary Miami, FL
2006
References
Available upon request
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