Quality Control Administrative Assistant

Nicole D Ligons

***** *******, ******* *****, *****

281-***-**** cell 713-***-**** home)

************@*****.***

Summary

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer support

Diplomatically resolved customers complaints on as-needed basis

Ability to follow instructions well and make decisions with no supervision

Maintained all record-keeping procedures without error

Effectively developed telephone communication skills and consistently met quotas

Delegated responsibilities to employees to meet company’s expectations

Professional Skills

Office Procedures/Accounting/QuickBooks/Typing (55 wpm)/Filing/Editing

Medical Billing Microsoft Outlook Microsoft PowerPoint Microsoft Word

Microsoft Lotus 1-2-3 notes Microsoft WordPerfect 5.1/6.1 Microsoft Office

Microsoft Excel Microsoft Access Kofax Ascent Capture (Software)

Open Order AS/400/Shipping/Receiving Clerk

Employment History

Document Specialist- Production Expeditor I-Team Lead, -12/2006-09/2011

Docudata Solutions a BancTec Company, Houston, TX

Duties: Scan using Quality Control procedures using a (software Paper flow) and reviewing papers containing secured information while being able to delegate responsibilities to employees to meet company’s expectations.

Data Entry Clerk, - Tax Preparation, -01/2005-Seasonal

Colbert/Ball Tax Service, Houston, TX

Duties: Tax Preparation

Administrative Assistant, -12/2002-05/2003

Marine Computation Services Inc, Houston TX

Duties: Arrange appointments worked on all Quality Control Clerk inventory for making binders and cds to coincide with the information that’s sorted in all of the binders

Education

Texas Southern University / Computer Science/Psychology

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