Project Manager Training

DEANNA HERLING

***** ********* **** #*** 210-***-****

San Antonio, Texas 78232 *************@*****.***

PROFESSIONAL STRENGTHS

• Master of Arts in Adult & Higher Education

• Proven propensity to learn new software and technology

• Excellent project management skills

• Creative curriculum development

• Outstanding communication and public speaking skills

• Strong leadership and team building skills

TECHNICAL SKILLS

• Online synchronous course creation using WebEx

• Software navigational training using GoToMeeting

• Asynchronous course development using Lectora

• Courseware reporting with Syntrio, a Learning Management System

• Page creation and design in SharePoint

• Proficient in Microsoft Word, Excel, and Powerpoint

PROFESSIONAL EXPERIENCE

Training & Development Specialist March 2006 – Present

Clear Channel San Antonio, Texas

• Facilitated over 40 Human Resource Management training sessions for groups of up to 48 managers with extensive travel across the United States; module topics included ‘Discrimination & Harassment,’ ‘Performance Management,’ ‘Diversity,’ and ‘Motivation’

• Researched new and proven training methods and implemented best practices to ensure activities and lecture complimented the adult learning environment for both online and classroom style development

• Implemented the ADDIE model and mind mapping in the creation of all training curriculum

• Assessed participant understanding using discussions, quizzes, role plays, and scenario-based activities

• Liaison between Subject Matter Experts and participants regarding schedules, classroom logistics and course adaptations

• Created courseware development for all end-user training materials including facilitator and participant guides

• Project Lead for brainstorming sessions to create HR managerial workshop; organized numerous learning modules with Subject Matter Experts and supervised all changes

• Designed highly interactive online synchronous Leave of Absence webinar via WebEx

o Wrote all content including scripts, scenarios and activities

o Conducted 18 sessions; approximately 1,000 total managers trained

• Project Manager responsible for the collaboration, testing, and implementation of Success Factors online performance management system

o Conducted needs assessments and led requirements gathering meetings with all levels of management to develop customized forms and training manuals

o Created and facilitated both webinars (via GoToMeeting) and face-to-face classroom training sessions which included technical navigation as well as soft skills

o Managed and analyzed reports to ensure compliance and completion of online forms and determine employees’ strengths and training needs

o Provided end-user support and ongoing monitoring of the system

• Applied SharePoint skills to design and edit internal website pages for Human Resources

• Transformed ‘Leave of Absence’ WebEx webinar into Lectora asynchronous course to post on Syntrio, a Learning Management System (LMS)

• Managed all training budget for materials and travel expenses

• Received high satisfaction ratings and feedback on all training sessions

• Initiated and facilitated all team building events for the Employee Relations department

• Managed a United Way committee for the Clear Channel campaign: 2006-2008; selected committee members, facilitated meetings, established contribution goals, and delegated tasks

HR Contractor October 2005 – March 2006

Valero Energy Corporation San Antonio, Texas

• Facilitated hands-on, classroom-style SAP Basics training for HR employees

• Conducted weekly New Hire Orientation sessions; involved teaching policies and procedures, giving tours of the campus and explaining new hire paperwork

• Point of contact for various refinery managers to provide general HR support

Intern, Contractor May 2005 – October 2005

Clear Channel San Antonio, Texas

• Coordinated corporate social and community service events: including all holiday parties, United Way campaigns and ‘Days of Caring’ volunteer days

• Co-facilitated and helped create ‘Motivation’ learning module for HR managerial training

• Granted access and supported end-user issues for internal employment website

• Triaged incoming HR issues

EDUCATION

Master of Arts in Adult & Higher Education Graduation: December 2008

Concentration in Continuing Professional Education San Antonio, Texas

University of Texas in San Antonio

Bachelor of Science in Education

Concentration in Human Resource Development Graduation: August 2005

Minor in Business College Station, Texas

Texas A&M University

CERTIFICATIONS

• E-Learning Instructional Design, 2009

• Designing Synchronous Learning, 2009

• Design & Page Layout Skills, 2007

• How to Motivate, Manage and Lead a Team, 2006

OTHER

• Invited speaker at University of Texas in San Antonio: ‘Motivating Students to Succeed,’ 2009

• Member of American Society of Training & Development (ASTD)

References available upon request

Willing to relocate

Contact this candidate