IT Support / Computer Technician
Resume:
ROQUE I. ACERA SITIO BULI INAYAWAN, CEBU CITY
PHILLIPINES 6000
***********@*****.***
OBJECTIVE
• To be able to work in a highly competitive company in which my qualification and capabilities suit and enhanced of my knowledge in the fast growing industry.
EXPERIENCE
Computer Technician March 2010 – Present
Company Name : Dar Alyaum Media House
Provide technical assistance to computer end users, Provide assistance concerning the use of Photoshop CS4, InDesign, In copy application including printing, converting and processing. Perform the installation such as MS office 2003/2007/2010, Microsoft Dynamic, Photoshop CS4, Oracle, Adobe In copy, Antivirus and all application which being use by the users. Perform the installation of Operating system such as : Windows XP, Windows 7, windows vista and Macintosh. Perform desktop computer Hardware and software troubleshooting. Perform the installation of network printer, scanner, fax machine and Projector. Provide file sharing and printer sharing over the network. Monitor the space of the servers such as : AFP, Reuter and WAS server. Monitor the alyauminfo website AFP, Reuter, Was and Rapid Browser.
System Support Engineer March 2009 – December 2009
Company Name : Amberbase Contact Solutions
Install and configure workstation software. ( All Operating System, Cisco IP Communicator, 3xVOIP, Web tools, Alpha Com, Citrix Client, Dame ware, Dotnet framework, MS Office, McAfee Antivirus ). Administration of network user accounts and mailboxes. (Domain Login, Exchange mail, Remote Login, FTP Login and ORS. Maintenance of data Centre environment i.e. cabling, labelling, standards. Providing technical support to a wide range of users internal and external. Assemble workstation and server hardware. Provision servers into data centre environment. Monitoring network security and alerts. Managing network IP addresses. Supporting desktop applications. Developing documentation, including user guides. Gathering data and preparing reports.
Telecommunication Technician December 2007 – January 2009
Company Name : DODSAL ENGINEERING $ CONTRUCTION PTE LTD ( QATAR PETROLIUM PROJECT )
Performed fiber Optic Cable laying at CCWP Phase 2 – Multi mode, 6 core, 12 core, 24 core, 36 core and 48 core. Performed copper cable splicing CAT5/6 for Voice and Data. Performed structural Cabling such as Trunking, Cable Tray and conduit pipe (Voice, Data, PAGA) Performed installation and splicing of Public Announcement and General Alarm in all buildings. VSDS, 33KV, 220KV, Chloronation at Pump House 1,2,3 )Performed installation for control panel and patch panels for Fiber Optic cable and CAT5/6 for voice and data this includes patch cords and coaxial cable for the GPS link at 33KV building. Performed cable dressing and cable tagging for the fiber optic and cat5/6 cable. Performed installation of Close Circuit Television Camera in all building, VSDS, 33KV, 220KV, Chloronation and Pump House 1, 2 & 3.
Senior Technical Support Staff November 2003 – March 2007
Company Name : Touch Asia Contact Solutions
Installation and setup of Local Area Network that include structured cabling of Ethernet standards, setup and configuration of workstations. Software and Hardware Maintenance of 250 PCS. Computer Desktop. Assist the systems administrator on whatever software and programs need to be configured and installed in the workstations. Assist and coordinate the dialer team on whatever problems encounter with regards to the strata applications during the operation. Maintenance of Windows 2003 Server Active Directory and Exchange Server. Maintenance of Cisco Routers, Cisco Catalyst and Hub. Maintenance of PABX and Melco Monitoring Devices. Backup and perform daily basis conversion of recordings to be sent to the FTI FTP site. Provide technical support of the workstations in the production area including phone systems devices. Perform board level repair of Computers Power Supply Unit, Headsets, Monitor, and Telephone Units. Granting printer access by request.File necessary report in the event of system failures.
Technical Support Staff October 2000 – November 2003
Company Name: Immequire Philippines Inc.
Assembled, disassembled & troubleshoot desktop computers. Troubleshoot devices such as printers, laptops, monitors. Defined & configured Network Resource Sharing (File, Print, Database & Application) Provide technical support of the workstations in the production area including phone systems devices. Perform board level repair of Computers Power Supply Unit, Headsets, Monitor, and Units.
Assistant Network Administrator May 1998 – April 2000
Company Name: Telco Consulting and Management
Configured user accounts, access, & privileges. Delete domain profile with is infected by viruses. Defined & configured Network Resource Sharing (File, Print, Database & Application). Installed & configured e-mail clients MS Outlook, Outlook Express, Lotus Notes 6.0, Eudora Light. Configured & troubleshoot operating systems (Windows 98/2000/XP/Server 2003), office suite (Microsoft Office 97/2000 & 2003), anti-virus (Trend Micro PC-Cillin, Trend Micro Office Scan & Norton Antivirus) & application software. Configured Intranet & Internet access. Imaging hard drives using Symantec Ghost software. Patched, installed BLAST/MBLAST for Microsoft Operating System (Windows 2000/XP/Server 2003)
General Technical Support May 1997 – March 1998
Company Name: Interserve Management & Manpower Services
Hardware and software Maintenance of all computers desktop. Maintenance and Installation of PABX. Provide support of all technical problems such as: telephone lines, Internet connection, Printer, Fax Machine, Xerox Machine & Scanner.
EDUCATION
Bachelor of Science in Criminology June 1991 – March 1993
Graduate School University : Cagayan Capitol College
Studies of Crimes and Criminal behavior including the factors and causes of the crime.
SKILLS & CERTIFICATIONS
# SKILL DURATION CERTIFICATE (if ANY) DATE
1 Computer Technician 1 Year Informatics Computer Institute 2003
2
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