Customer Service Representative

ALEXSIS UNRUE

**** ****** *** *****, ** *****

Cell: 330-***-**** ********@*****.***

Objective: To obtain a position as a team-player in a customer-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. A gifted customer service representative with huge experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records and performing other duties as required.

Summary of Qualifications

Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.

The use of techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.

Great ability to type accurately at a rate of 40 w.p.m.; use 10-key calculator by touch.

Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files.

Proven ability to receive cash and make change; balance cash and receipts and maintain accurate financial records and documentation

Work History

First Energy Akron, Ohio 11/2011-06/2012

Customer Service Representative

Answer multiple telephone calls perform duties in regards to customers and their electric service set up final readings and provide information on starting electric service. Transfer customers to correct departments to meet their calling needs.

Giant Eagle Montrose, Ohio 03/2011-10/2011

Pharmacy Technician

Receive and verify prescriptions. Prepare medication for clients through mixing, counting pills and labeling bottles. Price and fill prescriptions. Obtain approval from the pharmacist. File insurance claims, and upkeep inventory and stock medications

Life Line Screening Canton, Ohio 09/2009- 11/2010

Customer Service representative

Schedule appointments for participants that call in for health screenings, and up sell screenings for high productivity. Meet monthly goals to achieve monthly bonuses. Schedule up to 40-50 calls per day scheduling stroke prevention screenings

Liberty Tax Service Akron, Ohio 01/2008-06/2009

Seasonal Receptionist

Organized office activities, maintained supplies, and prepared mailing and correspondence for tax service employees. Schedule and greeted clients, answered multiple telephone calls, and performed data entry in regards to client information. Explained tax preparation and procedures. Filed client information, and maintained a safe and clean work environment.

First Merit Bank Akron, Ohio 06/2008-11/2008

Data Entry Specialist

Process loans such as car, home and boat loans sent over from bank branches. Enter data information into the computer software in a fast paced environment making sure the information provided is accurate and in a timely manner. Send computer based information to the underwriter and come to a final decision for bank approval.

Sterling Jewelers Akron, Ohio 02/2006-01/2008

30 Day Collector

Provide positive customer service while assisting customers who have become 30 days delinquent (via inbound and outbound calls).Resolve and offer options to customers to prevent them from going further delinquent. Using skip-tracing skills to locate customers who have outdated contact information. Work partially on automated dialing systems (Mosaic), State of the art manual system (CACS)

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