Project Manager/Network Engineer
Resume:
Tony Walker
Secondary Phone: 719-***-****
E-mail: ***********@*****.***
Tony Walker
**** ******* ***** ******** *******, CO 80916 home: 719-***-**** Msg: 719-***-**** Email Address: ***********@*****.***
OBJECTIVE
To obtain a Customer Service position that will utilize my talents and allow for professional growth and increasing responsibility
PROFESSIONAL SKILLS
Microsoft Word Ï Microsoft Excel Ï Microsoft Access
Creative Thinker Ï Office Management Ï Team Player
Close Attention Ï Customer Oriented Ï Dependable
Problem Solving Ï Multi-Tasking Ï Presentation Skills
Microsoft PowerPoint Ï Business Law Ï Detail Oriented
Project Management Ï Flexible Ï Communication Skills
PROFESSIONAL EXPERIENCE
12/03 to 11/05 CollegeAmerica – Colorado Springs Campus, Colorado Springs, CO
Student
Completion of Associate of Occupational Studies degree in E-Business Management and Accounting
12/05 to Present T-Mobile, Inc.-Colorado Springs, CO
Customer Service/Technical Care
Assist customer with their cell phone account
Perform troubleshooting procedures for cell phones
Assist customers by recommending features to better suit their personal cell phone needs
01/04 to 01/06 Wal-Mart Inc. – Colorado Springs, CO
Customer Service/Cashier
Managed cash control, balanced registers, performed customer service
Wrote and issued state hunting and fishing licenses
Help stock and face shelves when store isn’t busy
09/02 to 11/03 WideOpenWest – Colorado Springs, CO
Customer Service Associate
Assist customers with cable T.V. and Internet orders
Performed troubleshooting procedures for customers when their cable T.V. and or Internet wasn’t working
Created work orders for repairs that were sent to the technicians
07/00 to 09/02 Colorado Springs Utilities Company – Colorado Springs, CO
Data Research
Assisted computer programmers in the implementation of GIS System in the electrical department
Operated Dell and Sun Workstations
Used UNIX and PowerTools software to install GIS system
Provided weekly reports to management as to the status of GIS project
02/97 to 07/00 Ford Motor Credit – Colorado Springs, CO
Customer Service Associate/ Collections
Assisted customers by offering various options to make credit account current
Initiated procedures to give customers emergency assistance when appropriate
Performed some skip tracing procedures
05/91 to 12/96 Intermec, Inc. – Everett, WA
Customer Service Associate/Copier Technician
Operated various copier machines, mainly Xerox 5390
Performed customer service for in-house and outside of company customers
Trained new hires on operation of various equipment
Assisted in the writing of various copy room operation procedures.
06/88 to 04/91 Boeing Airplane Company – Everett, WA
Manufacturing Engineer/Planner/Aircraft Electrician
Installed electrical wiring and electrical equipment throughout commercial 747 and 767 aircraft
Delegated work to be completed per day to aircraft electricians and mechanics on team
Wrote installation procedures for aircraft electricians and mechanics of commercial aircraft
Created new part numbers when aircraft parts had to be adjusted in any way
EDUCATION
CollegeAmerica – Colorado Springs Campus, Colorado Springs, CO
Associate of Occupational Studies degree in E-Business Management and Accounting
Date of Graduation: November 2005
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