Manager Customer Service
Resume:
Michael Poll
Algonquin, IL **102
224-***-**** C **********@*****.*** 847-***-**** H
CAREER SUMMARY
Experienced in the building trades for 20 plus years, which consisted of truck driving, hands on projects, drawings, planning, and submittal of plans along with working with various contactors. Established and maintained excellent relations with building and health inspectors. Knowledgeable of regulatory guidelines for plumbing, electrical, health inspection, and construction.
Performed as a General contractor with proven success in the planning, development and implementation in starting a new business, including creating a business plan, presenting and achieving local municipal and code approvals, and hiring of contractors, and schedule adherence.
SCHEDULE: Successfully managed projects to meet deadlines and schedules.
INSPECTING: Inspected houses to insure that they met codes.
KNOWLEDGE: Draw, submit, schedule, inspect, and close on a project.
REPUTATION: Developed a strong reputation to complete jobs successfully and on time.
RECOGNITION: Recognized by Mayor of West Dundee and Kane County Health Department for demonstrating excellent workmanship.
EMPLOYMENT HISTORY
Kane Warehousing Inc. Romeoville IL. 2009 - Present
Yard Jockey
• Responsible for special Projects to work and lead upon completion.
• Responsible for maintaining spotter trucks.
• Spot trailer for LTO’s to insure their productivity.
• To operate with in the Guide lines of Kane’s policy.
• Maintain a professional attitude.
• Taking responsibility for the maintenance of the yard spotters, and keeping the yard clean.
• Helping to make new policy for a safer company.
Roehl Transport, Marshfield Wis. 2008 - 2009
Truck Driver
• Transport cargo on time and accurate.
• Maintained and protected all property entrusted to me
• Maintain a log of everywhere a delivery was made.
MJ’s BAR & GRILL, West Dundee, IL 2005 - 2007
Restaurant & Bar Business – Part-Time
Managed a workforce of 8 employees, which included hiring, termination, scheduling and problem solving.
Designed, planned, built, and managed construction of a new business including:
Business Plan:
Projected sales, planned constructions cost, and presenting a budget with projected sales, build out, utilities, labor, insurance, inventory, and equipment.
Planning:
Drawing plans – consisted of layout, HVAC, plumbing, and electrical with assistance from a mechanical engineer and architect.
Submittal:
• Submitted plans for approval to Village and Health Department.
• Applied for Village and State Liquor license.
• Formed a corporation.
• Presentation to the Village Board for approvals.
Build Out:
• Hired contractors
• Performed 50% of construction personally.
• Coordinated the timing of the contractors to keep project on schedule.
Michael Poll - Page 2 –
STOCK LUMBER/SEIGLE, Carol Steam, IL 1992 - 2007
Truck Driver
Provided constant customer service and delivered projects to various locations throughout Northern Illinois.
• Coordinated dispatching.
• Maintained communication between office and field to ensure accurate delivery.
WATERWORKS POWER WASHING, Algonquin, IL 1996 - 1999
Truck Washing Business – Part-Time
Started, Managed, and sold a service.
• Filed Corporation Papers.
• Acquired three accounts.
• Managed employees for the completion of these projects.
• Managed accounts payable and receivable.
LICENSE:
CDL – Class A
Hazmat & Tanker Endorsements
EDUCATION:
Larkin High School, Elgin, Illinois
Roehl RTC Training School, Marshfield, Wis.
Letters of Recommendations
1.
Hiring Manager:
To whom it may concern:
I would like to submit this letter of recommendation on behalf of one of my former associates, Mr. Mike Poll.
I had the fortunate opportunity to work closely with Mike for 2 years while employed at Kimberly – Clark / Kane Warehousing as their Operations Manager in Romeoville Illinois.
Mike Poll was a stellar employee with an impeccable attendance and quality record. Mike was constantly asking for and was rewarded new roles and responsibilities due to his acute attention to detail and the company’s bottom line.
Mike was an extremely dedicated and enthusiastic associate that was well liked by all of his peers and vendor contacts. His strict attention to detail and impeccable quality record stood out so much that he was rewarded the recognition of associate of the month twice in his first twelve months of employment with us. Mike competed with over two hundred fellow associates to garner this achievement.
I fully endorse supporting and recommending Mike Poll for any position in your company that he feels qualified to submit his application to.
Please feel free to call my personal cell number below if you would care to have me elaborate any further on any of Mike’s fine qualities.
Sincerely,
James W. Clark Former Operations Manager Kimberly Clark / Kane Warehousing 815-***-****
2.
To Whom It May Concern;
I am writing in reference to Mike Poll. I was Mikes supervisor and he was a spotter for me. He was very reliable and dependable. MIke never missed work, always on time and always kept himself busy. He would find work to do during down time. He was the best spotter I ever had. I would highly recommend him for any position.
Michael West
3.
To whom it may concern
Mike Poll has worked for me in the capacity of yard spotter for the past 14 months. Mike always takes the lead and is proactive in the operation. He stays involved in all aspects of the job, and looks forward to insure the yard and all involved are running smoothly. He is a self starter, and I find working with him to be a pleasure.
Paul Loomis Operations Supervisor
4.
Mark Smith, Distribution Center Manager, Kane Is Able, Inc. (colleague)
managed you indirectly
“Mike displays the exact attitude that I want from all associates that report to me, and that is ownership. Mike owned his job every day. When he presents challenging issues to his supervisors, he always has an option for a solution. He always accepted recommendations for improvements to his solutions with a positive attitude, and on the rare occasion a different solution was implemented, he gladly executed those decisions.” October 10, 2011
5.
Hilary Kane, HR Manager, Kane Is Able, Inc. (colleague)
managed you indirectly
“Mike is a team player and a pleasure to work with. He is always in a great mood and is friendly to everyone. He will do whatever it takes to get the job done and always makes great use of his downtime. Mike keeps the yard spotless, takes care of his truck, and makes all the scheduled moves to keep the operation going. Mike is also one of the safest people I know. He always puts safety first and this shows daily through his work. Mike is a great asset to the team and you can always count on him to be there and do a great job!” October 11, 2011
6.
Anthony R. Garske
(client)
Anthony R. hired you as a Head Spotter in 2006
Top qualities: Personable, Expert, High Integrity
“Mike's performance is always above and beyond his peers. He looks for improvement and cost savings opportunities. It is a pleasure having him part of the team.” November 19, 2011
7.
Mark Seigle, Owner, Seigle's Cabinet Center (colleague)
managed you indirectly
“Mike was a very dedicated. career oriented employee. His work ethic, professionalism and positive attitude were the hallmark of his many years with our company.” October 10, 2011
8.
Debra Bartels, V.P. of Human Resources, Seigle's (colleague)
managed you indirectly
“I had the privilege of working with Mike for about 15 years at Seigle's. Mike was a terrific driver for us. He was always pleasant and provided excellent service to our customers. We could count on Mike to look out for the interests of the company. He really understood how the business worked and could provide dispatching assistance when needed. Mike is trustworthy, energetic and dependable. He would be an asset to any company.” October 11, 2011
9.
Jeff Topolinski, Outside Sales, Seigle's (colleague)
worked with you
“Mike did a great job handling logistics for large project builders and individual custom homes. He is very reliable and great with customers. I highly recommend Mike. Jeff” November 2, 2011
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