Engineer Project Manager

Avelino P. Villafria

*** *.**** ****** • San Mateo, CA, 94403 • 650-***-**** • **********@*****.***

Summary Dynamic Senior Global Product Support Engineer with over 15 years of field applications experience in the Biomedical and Semiconductor industry focused on problem solving, issue resolution, and solutions delivery for Ozone Systems, plasma, microwave and RF.

• Issue Resolution - An effective decision maker, team player with a strong technical background and exceptional people skills with the ability to adapt to local cultures and practices worldwide.

• Project Management – Dynamic project manager and systems savvy leader who presents complex ideas with clarity and simplicity. Implement advanced analytical and problem solving skills to identify and effectively address product issues, and manage customer relations.

• Technical Trainer- Trainer, educator and team developer who has trained as few 2 to as many as 30 engineers at a given time. Communicates effectively up and down, at all levels within the organization.

AREAS OF EXPERTISE

Issue Resolution Project Management Technical Trainer

• Problem Solving ● Capital Equipment Installation ● Ozone Delivery

• Technical Support ● Liaison Product Development ● Microwave Power

• Customer Support & Logistics ● Integration of new designs ● Plasma Sources

• Order Management ● Hardware Retrofit /Configuration ● Communications

• Early Release ● Upgrades ● Biomedical

EXPERIENCE

Sr. Field Engineer

Cyntellect Inc. –San Diego CA December 2009 to May 10 2010

In charge of the Celigo adherent cell Cytometery product line implemented extensive hardware retrofits and software configurations to accommodate the new hardware on the field units at UCSF, University of Miami, Kansas State medical center, Baylor Medical Research Center and all in house units. Supported all trade shows, demo and conventions.

• Install, upgrade, and maintain instrument systems

• Align optical and mechanical systems used for imaging and laser-based manipulations.

• Troubleshoot, calibrate and repair system problems

• Submit service and problem/troubleshooting reports including software bugs

• Maintain service database & spare parts inventory

• Work with multi-disciplinary development teams to characterize and validate new products

• Develop and revise SOPs and Service Manuals

• Train Service Personnel covering overseas territories

• Take ownership of issues to satisfy customers by providing assistance and effective problem resolution

• Provide instrumentation support for Field Applications Specialist

• Provide a high level of service to customers, ensuring that installed systems meet or exceed specifications and minimize instrument down time

• Investigate complaints, provide scheduled maintenance and assist customer training

• Work with business development to identify potential customers and/or collaborators

Avelino Villafria • Page Two •650-***-****• **********@*****.***

Senior Global Product Support Engineer

MKS Instruments/Applied Science and Technology June1999 to April 1, 2009

Provided global product support for local and international microwave, plasma, and ozone systems installations .Led engineers in advanced systematic analytical approach and specialized problem solving techniques. Responsible for hardware systems installation, modification, configuration and integration. Conducted technical training for engineers at Micron,Intel, TEL, DNSE.

• Chartered, Tech semi,and Soitec Singapore, Texas instruments Malaysia , PSK and Samsung Korea, TSMC Taiwan. Developed and execute design of experiment to identify and resolve field issues In Chartered Singapore.

• Established key relationships within the various product groups with in the US, Berlin, Korea Taiwan and Singapore.

• Fostered relationships with the subsidiaries as well as customer base worldwide. Worked with manufacturing as a liaison for the customer during product development.

• Specialized in microwave, Ozone gas and Liquid DIO3 delivery systems, plasma sources, pressure measurement devices, controllers and communications.

• Responsible for resolving early release hardware retrofits/ firmware upgrade/ software issues in the field.

Field Engineer

Sputtered Films Incorporated August 1997 to May 1999

Led a team of four engineers on a four week onsite installation at Seagate Technologies MN, HP ,DAS Devices northern Ca.and Applied Magnetics Southern Ca. Provided onsite product support for the Shamrock MR/GMR orbital planetary physical vapor deposition system and the Endeavor PVD cluster system. The shamrock is a state of the art deposition tool designed for sophisticated magneto resistive and giant magneto resistive processes.

• Hardware includes six S-guns with advance energy, RF, DC and AC power supply, ion mill, precision oriented magnetic field, multi planet turntable, substrate loading and aligning mechanisms.

• The Endeavor is a tool designed to solve the problem of thin-film based yield loss. It delivers clean, pure consistent thin-film capable of sub-micron geometries. Other responsibilities include customer training and product development

Senior Technical Support Engineer

Bio-Rad Laboratories May 1994 to August 1997

Specialized in instruments designed to measure quantitative glycosylated hemoglobin A1c family, such as the Diamat, MDMS and Diastat. Conducted paid technical training for end users on high performance liquid chromatography HPLC, Variant, Gel Doc 1000 and the Rapid Emergency Drug Profiling System Remedi which evaluates over 700 different drugs. Other related instrumentation includes UV, HB, detectors, and high-pressure low flow rate delivery pumps, step gradient controllers and auto samplers.

• Provided technical support to hospitals, laboratories and end users on a daily basis. Handled routing of field service personnel for efficient territory management.

• Developed courses designed specifically for biomedical engineers. Trained local as well as, international Bio-Rad personnel and customers.

• Trained on the Radias and Coda automated immuno assay instrument.

Avelino Villafria • Page Three •650-***-****• **********@*****.***

Final Test Engineer

Varian Thin Film Systems Division February 1994 to May 1994

Worked in a class 10000 / 1000 clean room environment working on the Varian M2000 in the final test and calibration stations. Assembled the instrument per customer specification. Responsible for assembling the wafer handling station, cassette module, transfer module, wafers handling chamber wafer orienter and process modules.

• Installed the high voltage power supply and the intelligent process computer IPC.Calibrated controllers, computer displays, gas delivery systems and power supply.

• Ran final test procedures i.e. rate of rise test, heater test, high vacuum, pump down test procedures.

• Laid metal onto the wafer prior to final acceptance and tested surface for uniformity.

Field Engineer

Optical Engineering June 1993 to October 1993

Built and tested the P4 laser automated engraving workstation and the MD-4 kW industrial CO2 laser. Process involved complex wiring, optics alignment, high voltage power calibration, and slab laser testing and workstation installation.

• Evaluated and helped re-engineer the P4 laser system to optimize performance, production and manufacturability.

• Provided pre and post installation/delivery service, and factory technician training for new customers.

• Led the 4 week the laser system installation in Croydon, England.

Education- Bachelor of Science in Electronics Physics, University of San Francisco, California USA

Bachelor of Science In Marketing Management, De La Salle University Manila, Philippines

Professional references available online at Linkedin.com

Professional certificates in Semiconductor and Biotechnology available on file hardcopy.

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