Construction superintendent

RUSSELL (TICUS) MCLEAN

**** ********* ****

Acton, CA 93510

Home: 661-***-****

Cell: 661-***-****

Summary of Qualifications

Fifteen years successful management experience in construction and warehouse supervision while consistently exceeding all projected goals and expectations set by management. Committed to on-time performance through implementation of efficient systems, quick decision-making and hands-on approach. Primary goals focus on professionalism, quality and customer satisfaction. Personal attributes include proficiency in Spanish.

Construction Experience

Jun. 2007 - Present AMERICAN CRAFSTMAN; Valencia, CA

Production Manager; Southern California Region

Responsible for management of all repairs, maintenance and improvements in existing residential homes as assigned through insurance companies. Review estimates with homeowners to confirm scope and cost. Schedule jobs with sub-contractors in coordination with homeowners, ensuring completion of jobs in a timely manner. Establish policies and procedures; provide training. Responsible for selection of sub-contractors and processing of all invoices. Reduced the number of superintendents from five to two, while increasing the average jobs from 18 to 30 and also increasing the profit margin from 28-35% to 40% consistently. Profit margin at 45% for all of 2009. Raised customer satisfaction scores from 84% to 97% consistently, which resulted in larger jobs from the insurance companies.

Sep. 2001 - Jun. 2007 K. HOVNANIAN FORECAST HOMES; Palmdale, CA

Production Manager; Sr. Production Manager; Northwest Southern Region

Responsible for management of new home construction from certified lot to delivery of home to final bond work. Responsible for timely completion of all stages of construction. Trouble-shoot completion obstacles as required to meet production timelines and corporate quarterly goals. Delivered average of 60-150 homes per quarter. Improved quality scores from 84% to between 98-100% and maintained the highest divisional levels over 8 months. Responsible for selection of sub-contractors; authorize all purchases outside of contract terms. Also responsible for customer service department. Customer satisfaction scores for all home development sites were also brought up to levels of between 98-100% on monthly scorecards. Ensure homeowner satisfaction through quality customer service response and resolution. Assist sales with all construction and customer issues including options. Coordinate grand openings of new developments. Coordinate and provide training to production managers, superintendents and customer service personnel.



RUSSELL (TICUS) MCLEAN (Cont.)

Aug. 2000 - Aug. 2001 RICHMOND-AMERICAN HOMES; Van Nuys, CA

Assistant Construction Superintendent; All Development Sites, Stevenson Ranch, North Valencia, Castaic, Simi Valley, Moorpark

Responsible for coordination of all walk-through preparation work. Coordinate scheduling of staff resources including temporary agency support. Responsible for all major construction defects post move-in; primarily water leaks. Manage problematic customer service issues. Assist superintendents when behind schedule in order to meet production goals. Supervise construction and maintenance of models.

Jun. 1999 - Jul. 2000 RYLAND HOMES; Carlsbad, CA

Assistant Construction Superintendent; Canyon Crest/Falcon Ridge, Canyon Country

Assist in supervision of construction of new homes from framing through customer walk-through. Coordinate and oversee all work of subcontractors. Perform hands-on preparation of home prior to customer walk-through. Customer rating improved from 27th to 5th in the state.

Mar. 1998 - Jun. 1999 PCS ASSOCIATES; Valencia, CA

Assistant Construction Superintendent; Four Oaks, Encino

Coordinate and supervise all subcontracting work related to earthquake renovations in luxury, upscale condominium complex. Ensure customer scope of work information was properly documented and completed prior to “move-out” date. Responsible for coordination of “move-out” and “move-in” timing of occupants (75 units). Within 5 week period, prep unit (remove all electrical fixtures, carpet and padding, etc.), check for cracks in foundation, and coordinate final safety inspections to include foundation, structure, polarity, HVAC, plumbing, fireplace, etc. Supervise all exterior work, drywall work and paint, installation of carpeting, and customer selected interior options. Ensure customer satisfaction via walk-through and sign-off of completion papers. Numerous letters from homeowners were received citing excellent customer service, efficiency and professionalism.

May 1996 - Mar. 1998 R.V. JONES CORPORATION; Las Vegas, NV

Assistant Construction Superintendent; Red Hills, Summerlin

Red Hills was Summerlin’s number one selling community in 1996 and 1997. Completed 150 condominium homes in 22 months. Completely coordinated and oversaw all subcontracting work, final preparation, and inspection of all luxury condominium homes prior to customer new home orientation (walk-through). Unprecedented record of over 120 homes with “0” item walk-through orientations. Received 25% increase in pay for exceptional work and success in building a quality product within a reduced period of time with top efficiency. Built extensive customer-superintendent relationships with homeowners at Red Hills. Received numerous letters from homeowners for quality of workmanship, expert customer service, efficiency and professionalism of my work crews throughout the building process. Red Hills customer service calls were the lowest percentage of any R.V. Jones communities.

RUSSELL (TICUS) MCLEAN (Cont.)

Warehouse Experience

1993 - 1996 TERRY HINGE & HARDWARE; Van Nuys, CA

Warehouse Manager for large manufacturer and distributor, including both foreign and domestic parts. Reorganized all warehouse operations resulting in a decrease of 8 FTEs and streamlined business practices which in turn decreased work staff by 25%. Implemented numerous systems that increased productivity, decreased lost inventory costs, redistributed warehouse square footage, and consistently met month-end shipping deadlines thus saving approximately $30,000 in monthly costs.

1990 - 1993 HOWARD & PHIL’S WESTERN WEAR; Canyon Country, CA

Warehouse Manager for all retail store locations. Developed improved systems to manage handling and accurate distribution of merchandise, eliminating the need to establish a 2nd warehouse. Coordinated preparation of all new stores for timely openings.

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