Customer Service Sales

CURRICULUM VITAE

Zubova Elena Date of Birth: **/17/1992

* *************** ****** ***** ** Birth: Moscow

Kaliningrad Nationality: Russian

Tel: +793********

Email: **********@*****.***

EDUCATION

2009-present Immanuel Kant Federal Baltic University

Faculty of Philology and Journalism

Field of study – Foreign Philology and Translation

EXPERIENCE

11/2009-12/2010 Larus – Clothes Shop

Sales Assistant

Main activities and responsibilities

• Work with leather goods

• Provide customers with information about the history and characteristics of the brand

• Make effective sales of products

• Open and close the shop

• Inform the customers of the entire range of products available

• Keep customers updated about new developments and offers

• Replenish sizes and quantity of merchandise on the floor when needed

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01/2009-08/2009 Diveevskaya Sloboda Hotel Diveevo

Receptionist

Main activities and responsibilities

• Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all clients

• Be the first point of contact for clients, providing receptionist (including handling customers’ complaints and enquiries), secretarial and concierge services.

• Check guests in, allocating rooms and handing out keys

• Check guests out, preparing bills and taking payment

• Deal with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage

• Take incoming telephone calls, deale with such calls promptly in a professional manner, and re-direct appropriate calls to other individuals or departments within and outside the establishment

LANGUAGES

Fluent English, good knowledge of Russian. German – beginner.

OTHER SKILLS

Practical working experience with Microsoft Office including Word, Excel and PowerPoint

INTERESTS

I have completed four years of music school, during which I have learned to play the xylophone, marimba, drums, and other percussion instruments. Other interests I have are reading, traveling and playing badminton.

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