Customer Service Quality Control
Resume:
Carlos Hawkins
Fort Worth, TX. 76123
*****************@*****.***
Objective Summary:
To become a productive and quality employee in a company that will allow me to use my experience in customer service, data entry, and/or management to help make company more profitable.
Qualifications:
Inbound and Outbound Customer Service
Data Entry
Conducting Surveys
Quality Control
Management and Supervisory
General knowledge on computers
Experience:
DSS Research - 4150 International Plaza Forth Worth TX. 76109 - 817-***-****
Data Collection Specialist (03/2003 - 07/2005)
Conducted consumer satisfaction surveys
Data Collection onto computer
Answered inbound calls and surveys
Made sure respondents understood their health plan
Monitor (07/2005 - 01/2010)
Overseen between 10-30 customer service reps at a time
Conducted daily reports on each customer service rep.
Quality Control
Made sure the reps. I was over were being productive
Conducted meetings
Silverleaf- Farmers Branch
Customer Service Representative (10/2001 - 09/2002)
Sold time shares via telephone/computer
Data entry
Customer Service
Education
High School Diploma (Camden Fairview High)
Grambling State University business major
Skills:
Basic computer with some QuickBooks and Excel
Supervisory
Customer Service
Collections
Internet
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