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Customer Service Executive

Tiruvalla, Kerala, India
March 09, 2011

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To explore, learn and master the emerging technologies in the Software Industry coupled with growth for organization and me. To get a position by utilizing my skills and abilities that offers professional growth while being resourceful and innovative.

BSc.Information Systems and Management in Stansfield College,Singapore (External Student of London School of Economics and Political Science(University of London)).

Worked on two projects as part of my course.

Warehouse Management System in which I did export and import of coir products in visual basic and SQL.

A research project based on User Participation in Information System Development, for which the students should come out with a survey on user participation in the development process in a particular company.

Academic History


Institution Year Percentage

BSc. Information Systems and Management Stansfield College,Singapore (University Of London)

(External Student of London School of Economics and Political Science)

2005-2008 Third Class Honours

XII Marthoma Senior Secondary School, Kerala, India (CBSE) 2004-2005 64.6%

X Marthoma Senior Secondary School, Kerala, India (CBSE) 2002-2003 64.6%



Languages /Environment

Visual Basic


Overview of HTML.



Oracle 8i , Ms Access, SQL server

Operating System

Windows Vista , XP, 2000, DOS

Project Description

1. Student Management System




Visual Basic 6.0


As a compulsory part of curriculum of XII, each student is required to work on a major project. I worked on the project mentioned above. This project is aimed at developing a student management system in my school. It includes processes like developing the entire information about a student in the school, corresponding code generation.

Contribution : Coding

2. Library Management System




Visual Basic 6.0 and MS Access


This project aims at developing the modules for my college library . It stores the information regarding the details of the books, their availability and so on.

Contribution : Coding

Co-curricular Activities & Achievements

Got prizes in Debate, Speech and Elocution.

Participated in skits.

Conducted radio shows

Got opportunities to be a team leader on various occasions during my college and school days.

Has achieved the best performer award from IBM.

Has received prizes and appreciations from the top level management for the performance in various areas.

Has trained the new employees about the process.


Worked as Process Associate with National Marketing Services, Bangalore, India from December 2008 to July 2009.

Worked for Debt Management System(US Support)

Worked for Mortgage Process(US Support)

Duties and Responsibilities:

• Setting appointments with the customers who fail to clear their debts.

Worked as Customer Service officer with IBM, Bangalore, India from December 2009 to July 2010.

Worked as a Credit Officer for an Australian Company(Truenergy Gas and Electricity Company).

Duties and Responsibilities:

• Managing and handling the customers for clearing their payments.

• As a credit officer I had to take decisions in providing the customers with different options in clearing their bills.

• Apart from clearing the payments of the customers, I was also a part of the back office team which includes transaction, updating new customer details, answering customer queries through email.

Father’s Name : John Eapen

Mother’s Name : Soosa John

Date of Birth : 13-07-1987

Nationality : Indian

Passport No : G4515574

Permanent Address : Moothedathu Puthenmadathil,

Nellimala P.O, Eraviperoor,

Tiruvalla, Pathanamthitta,

Kerala,India - 689 542.

Phone No : +91-469-*******

Email :

I do hereby declare that all the details furnished above are true to the best of my knowledge.

Lincy Susan John

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