Robin Landry, CPCU, CLU, FLMI

*** ********* **.

Normal, IL 61761

309-***-**** (Home)

309-***-**** (Work)

309-***-**** (Cell)

EDUCATION

M. A. Ed., Ashford University, Clinton, IA

Teaching English as a Second Language

GPA 4.0 out of 4.0

Golden Key National Honor Society

B. S., Ball State University, Muncie, IN

Management Information Systems

GPA 3.6 out of 4.0

Golden Key National Honor Society

Sigma Iota Epsilon Management Honorary Society

Beta Gamma Sigma Business Honorary Society

Blue Key National Honor Society

National Achievement Scholarship for Outstanding Negro Students

National Merit Scholarship Semi-Finalist

EXPERIENCE

Heartland Community College, Normal, Illinois

Master Tutor, December 2011 to Present

Insphere Insurance Solutions, Bloomington, Illinois

Sales Representative, October 2011 to Present

Market Life, Health, Long Term Care, and Retirement insurance products to customers

Regional Office of Education 17, Bloomington, Illinois

Teaching English to Speakers of Other Languages (TESOL) Instructor, October 2011 to Present

Administer English proficiency tests, develop lesson plans, and teach adult English Language Learners at evening classes conducted at Cedar Ridge Elementary School

State Farm Insurance Companies, Bloomington, Illinois

Property and Casualty Underwriting Research Analyst, February 2005 to October 2011

Gather information, conduct research, analyze business needs, develop requirements, coordinate and implement test cases and analyze test results related to the use of credit and loss history in constructing predictive underwriting models

State Farm Fire and Casualty Company, Marshall, Michigan

Underwriting Operations Section Manager, November 1999 to February 2005

Managed the Metro Personal Lines Fire and Casualty division, which consisted of sixty-five underwriting and support level associates. Directly supervised six first-line supervisors and two systems coordinators

Improved expense management within the Metro division, from 37.0% over budget at year-end 1998 to 9.7% under budget through the fourth quarter 2004

Developed and implemented a specialized underwriting team to provide field training to State Farm agents and staff with unfavorable loss experience in the Homeowner insurance line. After nine months agents working with this specialized team have improved their overall homeowner loss ratio percentages by 31 percentage points

State Farm Fire and Casualty Company, Marshall, Michigan

Marketing Support Superintendent, September 1997 to November 1999

Organized newly created Marketing Support Unit within the Agency Resources Department, leading ten professional level Marketing Specialists and clerical Marketing Support Assistants in the coordination of agents’ cooperative advertising, insurance sales promotions and incentive program, implementation of the Car Finance Plan program and various agent recognition programs

State Farm Mutual Insurance Companies, Bloomington, Illinois

Senior Business Analyst, August 1995 to September 1997

Provided technical support to twenty-eight regional offices for Fire and Casualty related computer applications

Designed user interface, composed training material and conducted acceptance testing on Agency Workstation applications

Coordinated the Agent Technology Resource Group, an advisory board of thirty-five State Farm agents across the United States on issues related to software development and the rollout of the Agency Workstation. Responsibilities included administering surveys to the group and maintaining a Lotus Notes database to track and analyze survey results

State Farm Fire and Casualty Company, Bloomington, Illinois

Policyholder Service Supervisor, October 1993 to August 1995

Supervised thirteen Commercial Fire and Casualty Policy Service clerks and coordinated the Worker’s Compensation Collections unit

State Farm Fire and Casualty Company, Bloomington, Illinois; Tulsa, Oklahoma; West Lafayette, Indiana

Personal Lines Underwriting Specialist, June 1985 to October 1993

Evaluated new and renewal Personal Lines Fire and Casualty business and performed periodic physical re-inspection of insured homes

Served as primary training coordinator for new underwriters during the start-up of the Tulsa, Oklahoma Regional Office in 1989

RELATED SKILLS AND ACCOMPLISHMENTS

Chaired the Michigan Workforce Diversity Task Force, which implemented a number of programs to aid in attracting, developing and retaining qualified minority candidates to the Michigan Regional Office. Projects implemented included improvements to the University Summer Intern program, establishment of a new employee mentoring program, and development of diversity education and awareness activities

Advanced user of Microsoft Excel and high levels of proficiency with MS Word and Power Point applications

Attained the Distinguished Toastmaster (DTM) designation in Toastmasters International and served as a Club President and Area Governor

Volunteered as an ESL, reading, and math tutor through the STAR Literacy Program, 2000 to present

In-2-Books online mentoring program, assisting elementary school students with reading comprehension and writing skills

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