Sales Representative Insurance
Resume:
Robin Landry, CPCU, CLU, FLMI
Normal, IL 61761
309-***-**** (Home)
309-***-**** (Work)
309-***-**** (Cell)
EDUCATION
M. A. Ed., Ashford University, Clinton, IA
Teaching English as a Second Language
GPA 4.0 out of 4.0
Golden Key National Honor Society
B. S., Ball State University, Muncie, IN
Management Information Systems
GPA 3.6 out of 4.0
Golden Key National Honor Society
Sigma Iota Epsilon Management Honorary Society
Beta Gamma Sigma Business Honorary Society
Blue Key National Honor Society
National Achievement Scholarship for Outstanding Negro Students
National Merit Scholarship Semi-Finalist
EXPERIENCE
Heartland Community College, Normal, Illinois
Master Tutor, December 2011 to Present
Insphere Insurance Solutions, Bloomington, Illinois
Sales Representative, October 2011 to Present
Market Life, Health, Long Term Care, and Retirement insurance products to customers
Regional Office of Education 17, Bloomington, Illinois
Teaching English to Speakers of Other Languages (TESOL) Instructor, October 2011 to Present
Administer English proficiency tests, develop lesson plans, and teach adult English Language Learners at evening classes conducted at Cedar Ridge Elementary School
State Farm Insurance Companies, Bloomington, Illinois
Property and Casualty Underwriting Research Analyst, February 2005 to October 2011
Gather information, conduct research, analyze business needs, develop requirements, coordinate and implement test cases and analyze test results related to the use of credit and loss history in constructing predictive underwriting models
State Farm Fire and Casualty Company, Marshall, Michigan
Underwriting Operations Section Manager, November 1999 to February 2005
Managed the Metro Personal Lines Fire and Casualty division, which consisted of sixty-five underwriting and support level associates. Directly supervised six first-line supervisors and two systems coordinators
Improved expense management within the Metro division, from 37.0% over budget at year-end 1998 to 9.7% under budget through the fourth quarter 2004
Developed and implemented a specialized underwriting team to provide field training to State Farm agents and staff with unfavorable loss experience in the Homeowner insurance line. After nine months agents working with this specialized team have improved their overall homeowner loss ratio percentages by 31 percentage points
State Farm Fire and Casualty Company, Marshall, Michigan
Marketing Support Superintendent, September 1997 to November 1999
Organized newly created Marketing Support Unit within the Agency Resources Department, leading ten professional level Marketing Specialists and clerical Marketing Support Assistants in the coordination of agents’ cooperative advertising, insurance sales promotions and incentive program, implementation of the Car Finance Plan program and various agent recognition programs
State Farm Mutual Insurance Companies, Bloomington, Illinois
Senior Business Analyst, August 1995 to September 1997
Provided technical support to twenty-eight regional offices for Fire and Casualty related computer applications
Designed user interface, composed training material and conducted acceptance testing on Agency Workstation applications
Coordinated the Agent Technology Resource Group, an advisory board of thirty-five State Farm agents across the United States on issues related to software development and the rollout of the Agency Workstation. Responsibilities included administering surveys to the group and maintaining a Lotus Notes database to track and analyze survey results
State Farm Fire and Casualty Company, Bloomington, Illinois
Policyholder Service Supervisor, October 1993 to August 1995
Supervised thirteen Commercial Fire and Casualty Policy Service clerks and coordinated the Worker’s Compensation Collections unit
State Farm Fire and Casualty Company, Bloomington, Illinois; Tulsa, Oklahoma; West Lafayette, Indiana
Personal Lines Underwriting Specialist, June 1985 to October 1993
Evaluated new and renewal Personal Lines Fire and Casualty business and performed periodic physical re-inspection of insured homes
Served as primary training coordinator for new underwriters during the start-up of the Tulsa, Oklahoma Regional Office in 1989
RELATED SKILLS AND ACCOMPLISHMENTS
Chaired the Michigan Workforce Diversity Task Force, which implemented a number of programs to aid in attracting, developing and retaining qualified minority candidates to the Michigan Regional Office. Projects implemented included improvements to the University Summer Intern program, establishment of a new employee mentoring program, and development of diversity education and awareness activities
Advanced user of Microsoft Excel and high levels of proficiency with MS Word and Power Point applications
Attained the Distinguished Toastmaster (DTM) designation in Toastmasters International and served as a Club President and Area Governor
Volunteered as an ESL, reading, and math tutor through the STAR Literacy Program, 2000 to present
In-2-Books online mentoring program, assisting elementary school students with reading comprehension and writing skills
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