Customer Service Assistant

Nicole Parlette 905-***-****

** ******* *****, *.*.#2, Seagrave, Ontario, L0C 1G0

******.********@*******.***

OBJECTIVE

Obtain employment with your Company These programs have given me the insight, knowledge and skills into business aspects, business techniques and computer skills.

EDUCATION

Business Management

ICS College- Online

2012-Current

Digital Photography and Imaging Diploma (2 Yr)

Georgian College, Barrie, Ontario

2009-2011

Print Media Diploma (2 Yr)

Algonquin College, Ottawa, Ontario

2007-2008

Advertising Program Part Time

Durham College, Oshawa, Ontario

2006-2007

Grade 12 Diploma

Port Perry High School, Port Perry, Ontario

2005-2006

HIGHLIGHT OF

QUALIFICATION & TRAINING

Service Promise- Fairmont Hotel and Resorts

Suitcase Training/Test at CMI

Seven Mile Island Resort

Volunteer Maintenance and Cleanup of Grounds

Passport to Safety Certificate

On-line course thru Ontario Power Generation

Canadian Tire Health and Safety Program including WHIMIS

Canadian Tire E-Learning Training for the Customer Service and Retail employees

WORK EXPERIENCE

Fairmont Hotel and Resorts

Jasper Park Lodge, Alberta

Front Office- Royal Service Agent-Switchboard

2012-Current

Answering all calls external and within the hotel, Emergency response, complete guest requests, multi tasking between office work, phones and computer programs

Host- Cavell’s Restaurant –Main Dining Area

May 2011- March 2012

Greeting the guest upon arrival to the restaurant, Seating the guest, and hanging up coat if required, closing duties, ensuring the restaurant is set for the appropriate meal period, and making sure there is cutlery and glassware.

Room Attendant –Housekeeping

May 2010- Sept 2010

Cleaning guest rooms, report maintenance problems to get fixed, lost and found

Canadian Tire

Port Perry, Ontario

Customer Service/Cash/Assistant Supervisor

Aug 2004- May 2010

Assistant Supervisor for Customer Service/Cash desk dealing with returns, warranty repairs, customer complaints, direction to product in the store

Northern Lines and P.E.I.

Seagrave, Ontario

Line Painting and Underground Parking Lot Maintenance

July 2006- May 2010

Sweeper Equipment Operator, painted lines/symbols in parking lots, washed pipes, parking lot housekeeping duties to meet deadlines

CMI

Markham, Ontario

Job Shadowing Placement (1 Month)

May 2008

Photo re-touch, rework of supplied ads, letterhead, business card (logo creation), creative development, media bank, typesetting, re-draw logo

Brocks Department Store

Port Perry, Ontario

Retail Clothing Store- Clothes Checker

Sept 2002- Aug 2004

Monitored and assisted customers while trying on clothes

References available upon request.

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